Desiree Golling
Summary
Seasoned professional in account management, specialising in fostering client relationships and driving business growth. Offering innovative solutions tailored to client needs, utilising skills in strategic planning. Committed to delivering results through proactive problem-solving and team leadership. known for my attention to detail, customer focus and strong negotiation skills. A team player by nature with excellent communication skills and critical thinking. Enthusiastic with a passion for achieving results. An ambitious, well accomplished and fully devoted professional looking to expand and diversify my field of knowledge.
Overview
10
10
years of professional experience
Work history
Senior Strategic Account Manager
Property Finder
Dubai , UAE
2023.08 - 2026.04
- Develop strategic account plans to drive revenue growth, retention and market share.
- Managed an expanded portfolio of 70 high value key real estate developer brokerage accounts ranging from 400kAED - 1.5 million AED annual spend, acting as primary contact across residential/commercial property transactions enhancing client engagement and loyalty.
- Build and maintain long term relationships ensuring repeat business
- Lead renewal and upsell negotiations, ensuring long-term partnerships and client satisfaction.
- Analyze performance data and market trends to deliver actionable insights.
- Conducted regular business reviews and strategy meetings with senior stakeholders to align strategies and drive mutual success.
- Analyse account performance data and KPIs
- Support clients with listing optimization, credit strategy, and visibility improvements.
- Collaborate cross-functionally with product, marketing, and operations teams to enhance customer experience.
Senior Sales Executive - Automotive
Al Futtaim Automall
Dubai, UAE
2021.01 - 2023.08
- Establish, develop and maintain positive business and customer relationships
- Consistently exceeded monthly sales targets, achieving 120% of target with an average of 20+ cars sold per month
- Delivered detailed product presentations explaining vehicle features, specifications and financing options.
- Managed the full sales cycle from initial enquiry through t test drives negotiation and final handover.
- Cross sold with insurance and additional product features for wit the car
- Participated in show room events, promotions and product launches.
- Provide complete and appropriate solutions for every customer in order to boost top line revenue growth, customer acquisition levels and profitability
- Expedite the resolution of customer problems and complaints to maximise satisfaction
- Conducting thorough research product knowledge in competitive markets
Business Development Manager
Arlo wealth management and investment financial advisory
Dubai, UAE
2018.04 - 2020.05
- Established a network of contacts to attract new clients
- Working closely with relocation agents via referrals to pitch our knowledge and products to clients who may be interested in financial services
- Contacting warm/cold leads to pitch products
- Implementing strategies and opportunities for my senior sales consultant to promote growth and boost revenue
- Developed relationships with senior decision makers.
- Enhanced organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and to new job accomplishments
Leasing Broker
Quantum Real Estate
Dubai, UAE
2016.01 - 2018.02
- Managed portfolio of residential leasing properties representing both landlords and tenants
- sourced aand qualified prospective tenants through portals referrals and direct outreach
- conducted property viewings presenting units and advising clients on pricing location and market trends.
- Understand client objectives (rental yield, tenant profile, timeline)
- Follow up consistently to convert leads
- Negotiate rental terms between landlord and tenant
- Ensured compliance with local regulations ad document requirements
Education
Diploma - Health and Social
Riverside College
UKSkills
- Tact and diplomacy
- Client focus, networking & Relationship building
- Sales oriented
- Good interpersonal Skills
- Strategic thinking
- Teamwork
- Accuracy and attention to detail
- SaaS Experience
- Portfolio Management
Accomplishments
Property Finder - Top Performer Recognition
- Top Performer of H2 2024 which led to my internal promotion of Q1 2025
Al Futtaim Automall - Winner Add on Sales Competition
- Won internal competition across UAE for highest volume of add on product sales alongside vehicle purchase
Timeline
Senior Strategic Account Manager
Property Finder
2023.08 - 2026.04
Senior Sales Executive - Automotive
Al Futtaim Automall
2021.01 - 2023.08
Business Development Manager
Arlo wealth management and investment financial advisory
2018.04 - 2020.05
Leasing Broker
Quantum Real Estate
2016.01 - 2018.02
Diploma - Health and Social
Riverside College