Desmond Aidoo
Abu Dhabi
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Bershka
Abu Dhabi
03.2022 - Current
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Representative
Kumasi Mall
Kumasi,Ghana
05.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Receptionist
Golden Bean Hotel
Kumasi,Ghana
04.2016 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Customer Service Representative
MTN Ghana
Kumasi,Ghana
02.2014 - 03.2016
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Information Technology, Bachelor in Engineering
Kwame Nkrumah University Of Science And Technology
Kumasi,Ghana05.2019
High School Diploma -
Kumasi High School
Kumasi,Ghana06.2018
Skills
- Report Creation
- Retail Sales Customer Service
- Sales Expertise
- Fleet Dispatching
- Staff Training
- Active Listening
Certification
- High School Certificate
- MCAS - Microsoft Certified Application Specialist
Additional Information
- Sports Athlete
DUBAI INTERNATIONAL ACADEMY, ULTIMATE ATHLETICS
- Army Cadet Corporal
GHANA ARMFORCE
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
HOBBIES
- Music
- Piloting
- Athletics
- Soccer
Timeline
Sales Associate
Bershka
03.2022 - Current
Customer Service Representative
Kumasi Mall
05.2018 - 12.2020
Receptionist
Golden Bean Hotel
04.2016 - 04.2018
Customer Service Representative
MTN Ghana
02.2014 - 03.2016
Information Technology, Bachelor in Engineering
Kwame Nkrumah University Of Science And Technology
High School Diploma -
Kumasi High School
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