Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
HOBBIES
Timeline
Generic
Desmond Aidoo

Desmond Aidoo

Abu Dhabi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Bershka
03.2022 - Current
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.

Customer Service Representative

Kumasi Mall
05.2018 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Receptionist

Golden Bean Hotel
04.2016 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Customer Service Representative

MTN Ghana
02.2014 - 03.2016
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Information Technology, Bachelor in Engineering

Kwame Nkrumah University Of Science And Technology
Kumasi,Ghana
05.2019

High School Diploma -

Kumasi High School
Kumasi,Ghana
06.2018

Skills

  • Report Creation
  • Retail Sales Customer Service
  • Sales Expertise
  • Fleet Dispatching
  • Staff Training
  • Active Listening

Certification

  • High School Certificate
  • MCAS - Microsoft Certified Application Specialist

Additional Information

  • Sports Athlete

     DUBAI INTERNATIONAL ACADEMY, ULTIMATE ATHLETICS



  • Army Cadet Corporal

     GHANA ARMFORCE

     

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

HOBBIES

  • Music
  • Piloting
  • Athletics
  • Soccer

Timeline

Sales Associate

Bershka
03.2022 - Current

Customer Service Representative

Kumasi Mall
05.2018 - 12.2020

Receptionist

Golden Bean Hotel
04.2016 - 04.2018

Customer Service Representative

MTN Ghana
02.2014 - 03.2016

Information Technology, Bachelor in Engineering

Kwame Nkrumah University Of Science And Technology

High School Diploma -

Kumasi High School

Similar Profiles

CREATE PROFILE
Desmond Aidoo