Desmond Otoo
Al Rigga
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hotel-hostess
Naa Quartey-Papafio
Accra
11.2017 - 12.2018
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and menu information.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Informed servers of newly seated parties for speedy service.
Education
Certificate - Engineering
Accra Technical Training Centre
Ghana 05.2017
Skills
- Self-Motivated
- Active Listening
- Maintenance and Repair
- Excellent Communication
- Written Communication
- First Aid/CPR
- Dependable and Responsible
- Decision-Making
Languages
English
Advanced (C1)
Timeline
Hotel-hostess
Naa Quartey-Papafio
11.2017 - 12.2018
Certificate - Engineering
Accra Technical Training Centre
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