Desmond W Baracho
Al Qusais
Summary
Dedicated professional with a strong commitment to excellence, specializing in customer-focused solutions and project planning and coordination. Demonstrates exceptional ability to streamline processes and deliver results that align with organizational goals. Skilled in fostering positive client relationships and ensuring high-quality outcomes through meticulous planning and attention to detail.
Overview
9
9
years of professional experience
Work history
Utility Operator
Emirates Global Aluminum (EGA)
Dubai
11.2022 - 02.2025
- Operated and maintained utility system equipment’s
- Conducted regular inspections and preventive maintenance on utility equipment to prevent breakdowns
- Monitored and adjusted system settings to ensure optimal performance and energy efficiency
- Collaborated with maintenance and engineering teams to implement improvements and upgrades to utility infrastructure
Customer service executive
ICL Tours and Travel LLC
Dubai
12.2020
- Responding to customer inquiries via phone, email, chat, or in-person
- Providing information about products, services, and policies
- Handling and resolving customer complaints professionally
- Escalating complex issues to the appropriate department if necessary
- Assisting with order placement, modifications, cancellations, and refunds
- Managing billing inquiries and payment processing
- Building strong customer relationships through proactive communication
- Collecting and analysing customer feedback to improve services
- Maintaining accurate customer records in CRM software
- Staying updated on company products, services, and promotions
- Educating customers on how to use products effectively
- Keeping records of customer interactions and transactions
- Preparing reports on customer satisfaction, complaints, and common issues
- Sharing customer insights to help improve company policies and services
- Following standard operating procedures and compliance guidelines
- Maintaining professionalism and ethical conduct
- Recommending additional products or services to customers
- Identifying opportunities to enhance customer value
Ticketing & Inbound Consultants
Al Rais Travel & Shipping Agency
Dubai
05.2018
- Booking Airline Tickets, attending walking Guest & Sending quotation to Cooperate Clients Prompting GSA to achieve Branch Target and Increase revenue
- Increasing booking number & sales performance for low-cost carriers to achieve promotional offer
- Providing good customer service and building good repo with the customers to regularize them
- Providing all promotional offers that suit their requirements
Sales & Outbound Executive
COZMO Travel
01.2016 - 03.2018
- Provide customers with desired information on ' Outbound Tours’, assist them in choosing an appropriate holiday package/ destination service according to their budget/ needs/ preferences, to enable them to make well decisions on their holiday travel
- Maintain an up-to-date database / brochure on all overseas suppliers, their tariffs, payment terms, etc., as well as the cities/ countries they operate in, so as to offer premium consultancy to customers on their Holiday Destinations
- Collection of payments and issuance of relevant financial records to cleanly close all business transactions conducted on behalf of the company
- Follow-up with defaulting customers to collect overdue payments to enable the company to settle its accounts and achieve its business objectives.
Hotel Contracting & Travel Executive (Hotel Travel desk/ site tour desk)
BELHASA Travel &Tourism LLC
Dubai
02.2013
- Managing Hotel Contracts for all-star properties all Over UAE
- Booking inbound hotel Transfer & sightseeing as a package for inbound travelers & groups
- Keeping supplier updates on a daily basis
- Maintaining record of daily sales
Technician
HAMZA GARAGE
Mumbai
12.2010
- Company Overview: India, Mumbai
- The job responsibilities included servicing and repairing of cars, troubleshooting various engine problems, overhauling engines, transmission box, servicing and repairing of air conditioning, wheel alignment on computer precision machine, assembling of interior accessories and wiring, knowledge of sensor activities in multiple fuel injection cars, assisting customers for their needs, attending customer queries and complaints, giving knowledge of the whole range
- India, Mumbai
Education
Higher Secondary - Commerce
Skills
- Customer focused
- Project planning and coordination
- Commitment to excellence
Languages
English
Hindi
Marathi
Konkani
Timeline
Utility Operator
Emirates Global Aluminum (EGA)
11.2022 - 02.2025
Customer service executive
ICL Tours and Travel LLC
12.2020
Ticketing & Inbound Consultants
Al Rais Travel & Shipping Agency
05.2018
Sales & Outbound Executive
COZMO Travel
01.2016 - 03.2018
Hotel Contracting & Travel Executive (Hotel Travel desk/ site tour desk)
BELHASA Travel &Tourism LLC
02.2013
Technician
HAMZA GARAGE
12.2010
Higher Secondary - Commerce
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