DEV VRAT DOSHI
Head of Technology Services
Dubai
Summary
Established and led a service delivery center across the Middle East, focusing on trend identification and resource mapping to enhance capabilities in multiple countries. Spearheaded services sales strategy, fostering relationships with C-suite clients and identifying cross-selling opportunities. Drove innovation through product and program development by leveraging new technology trends, enabling organizations to enhance technical capabilities and increase service revenue with reduction in costs.
Overview
12
12
years of professional experience
7
7
Certification
Work History
Services Delivery Leader - Technology Services
SoftwareONE
Dubai
04.2018 - Current
Leadership in Services Delivery, Operations & Customer Success
- Driving Channel Partnering, Alliances with major market OEM's to generate leads, drive business and support revenue growth
- Executed strategic sales and negotiation initiatives, driving high-value deal closures and fostering long-term client partnerships.
- Managed full P&L of technology division with focus on profitability, utilization, billing, rebates, and revenue forecasting across global portfolios
- Deployed cost-reduction strategies to minimize financial risk and improve delivery
- Led innovation initiatives through adoption of emerging technologies and transformation programs.
Senior Data Center Engineering PMO
Dimension Data
08.2016 - 03.2018
- Defined and rolled out a global customer success strategy, improving adoption rates, time-to-value, and client satisfaction with a focus on revenue impact.
- Managed end-to-end IT operations, including Incident Management, SRM, SLM, Escalations, Change, Process, and Problem Management to ensure operational excellence.
- Led process automation, standardization, and performance regularization, increasing organizational efficiency and reducing overhead.
Consultant
Computer Sciences Corp - CSC/ DXC
10.2013 - 08.2016
- CORE Migrations - OnPrem mailing solution migration to O365Cloud as well as on other OnPrem mailing solutions, AD to Azure Transtions
- Complete O365 Management including Sharepoint, Skype, Azure, Hybrid Azure Solutions
- Identity Management– DirSync, AD Connect
- Providing managed services including managing AD infra & O365
- Windows - AD, ADFS, ADFS Proxy, NLB, ADConnect
- Security - ATA, Proxy, Exchange Online, ATP, Cisco IronPort, Dell SonicWall
- DLP - Microsoft DLP, TrendMicro, Symantec MDM & MAM Solutions: Maas 360, Blackberry, AirWatch, M365 EMS
Education
PG - Artificial Intelligence for Business
IIM LUCKNOW
India12.2024
MBA - Business Management
NMIMS
Bombay, India03.2018
B.Tech -
SRM University
India12.2013
Skills
- Service pitching and acquisitions
- Contract negotiation
- P&L management
- Account management
- Financial oversight
- Budgeting and revenue strategies
- Alliances and cloud revenue
Business Development and Growth
- Working on artificial intelligence platforms in the cloud
- Cloud Computing: M365, Azure, AWS, Cloud Cost Optimizations
- On-premise Technologies on IT Infra with Migrations
- Security: Cloud Security Portfolio
- ITPM and SLM Management
Partner, Portfolio, and Program Management
Technical Portfolio
Accomplishments
- Award Winner for Technology Services, Business Growth
- Grew business from 23% CM to 107% CM year over year
- Secured over $20 million in new business by executing strategic sales initiatives, and closing multi-year managed services contracts
- Increased project profitability by 38% by implementing robust P&L tracking, resource utilization controls, and rebate optimization strategies
- Reduced project planning cycle time by 30% through the automation of schedule baselining and streamlined estimation workflows
Certification
- Project Management Professional - PMP Certified
- Certified Master in Project Management
- AWS Cloud Practitioner
- Microsoft Azure AI Certified
- Microsoft Azure Certified
- Microsoft Security, Compliance & Identity
- Microsoft Certified Technical Associate
- DELL Certified Sonicwall Security Associate
- PWC Certified Data Driven Decision Maker
- Brightline Initiative - Strategy Design and Delivery
Affiliations
- International Association of Project Managers
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsCompany CultureStock Options / Equity / Profit SharingLanguages
Hindi
Native language
English
Advanced (C1)
C1
Interests
Technology Surfing
Long Drives, Travelling
Animal Aid, NGO's
Enhancing Greenry, Nature
Timeline
Services Delivery Leader - Technology Services
SoftwareONE
04.2018 - Current
Senior Data Center Engineering PMO
Dimension Data
08.2016 - 03.2018
Consultant
Computer Sciences Corp - CSC/ DXC
10.2013 - 08.2016
PG - Artificial Intelligence for Business
IIM LUCKNOW
MBA - Business Management
NMIMS
B.Tech -
SRM University
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