Devashish Yadav
Summary
A dynamic and results-driven professional with 5+ years of experience in the educational sector. Possesses a strong commitment to delivering exceptional customer service, meticulous planning, and workmanship with precision and accuracy. Demonstrated ability to analyze and perform tasks with utmost care and responsibility. Highly skilled in student success, student counseling, and business development.
Overview
3
3
years of professional experience
20
20
Certification
Work History
Counsellor and Branch Manager
Allen Overseas
02.2021 - Current
- Provide guidance and counseling to students to achieve academic and personal success.
- Develop and implement strategies to increase student enrollment and retention.
- Oversee the day-to-day operations of the branch to ensure a high level of customer service.
- Train and mentor new counselors to ensure they meet performance objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintained friendly and professional customer interactions.
Business Development Executive
BYJU'S (UAE)
07.2020 - 02.2021
- Conduct market research to identify potential customers and market trends.
- Develop and implement strategies to increase sales revenue and market share.
- Build and maintain relationships with clients to ensure customer satisfaction.
- Collaborate with cross-functional teams to ensure successful product launches.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Student Relationship Manager
Knowledge Planet
12.2019 - 06.2020
- Provide guidance and counseling to students on academic matters, including course selection, program requirements, and career planning.
- Coordinate and conduct orientation and information sessions for students.
- Work with faculty and staff to address any student concerns or issues by monitoring student progress and performance, and provide appropriate interventions or referrals as needed.
- Maintain up-to-date knowledge of academic policies and procedures.
- Participate in program and curriculum development, and collaborate with faculty and staff on program-related initiatives.
- Collaborate with other departments and organizations to promote student success and engagement.
- Conduct surveys and collect feedback from students to identify areas of improvement.
Education
Level 7 Diploma - Train The Trainer
CPD Qualifications
United Kingdom01.2023
Specialization (Coursera) - School Health For Children And Adolescents
University of Colorado
USA09.2022
Bachelor's of Technology - Petroleum Engineering
Institute of Engineering And Technology
Rajasthan, India07.2017
Skills
- Continuous learning and professional development mindset
- Excellent listening and communication skills
- Empathetic and compassionate approach towards clients
- Strong problem-solving and critical thinking abilities
- Excellent time management and organizational skills
- Team management and leadership
- Business development and marketing
- Quality assurance and performance evaluation
- Staff training and development
- Excellent Communication Skills
Certification
- Psychological First Aid - John Hopkins University, issued in Jul 2022.
- Child Psychology Neuroscience and Development - The CPD Certification Service, issued in Jul 2022.
- Identifying Early Signs of Psychosis in Adolescents and Young Adults - Stanford University School of Medicine, issued in Aug 2022.
- Advanced Diploma in Cognitive Behavioral Therapy - The CPD Certification Service, issued in Aug 2022.
- Using Neuroscience for More Effective L&D - LinkedIn, issued in Aug 2022.
- Principles of Public Relations - University of Colorado Boulder, issued in Aug 2022
- Speaking and Presenting: Conversation Starters - University of Michigan, issued in Aug 2022
- Work Smarter, Not Harder: Time Management for Personal & Professional Productivity - University of California, Irvine Division of Continuing Education, issued in Aug 2022
- Coaching Skills for Learner-Centered Conversations - Imperial College London, issued in Aug 2022.
- Psychology: Introduction - Yale University, issued in Aug 2022.
- CNC pipeline - Tata Group, issued in Mar 2016
Timeline
Counsellor and Branch Manager
Allen Overseas
02.2021 - Current
Business Development Executive
BYJU'S (UAE)
07.2020 - 02.2021
Student Relationship Manager
Knowledge Planet
12.2019 - 06.2020
Level 7 Diploma - Train The Trainer
CPD Qualifications
Specialization (Coursera) - School Health For Children And Adolescents
University of Colorado
Bachelor's of Technology - Petroleum Engineering
Institute of Engineering And Technology
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