ANJALI NANDA

• Lead and manage end-to-end HR operations, ensuring smooth day-to-day HR and administrative functioning across the organization.
• Act as a key HR liaison to the CEO, providing executive support including drafting official correspondence, managing calendars, organizing meetings with government authorities, and handling confidential documentation.
• Ensure compliance with company policies, HR standards, and employment regulations, maintaining accurate employee records and documentation with PRO cordination.
• Drive employee performance management, training initiatives, and implementation of best practices to reduce operational discrepancies.
• Handle HR-related issues, employee coordination, vendor interactions, and administrative matters, ensuring timely resolution and adherence to internal procedures.
• Maintain strict confidentiality of all HR, employee, and company communications.
• Coordinate domestic and international travel arrangements for senior management, including hotels and travel agencies.

Operations Role

• Report directly to the CEO and manage daily operations teams for all 14 Branch in GCC and India and service delivery as per business goals.
• Coordinate with regional and country managers to ensure smooth operations and clear communication between teams (Business, operations and management).
• Maintain high customer service standards and handle senior-level client issues, resolving them effectively.
• Implement and follow SOPs, operational policies, and process improvements to increase efficiency and productivity.
• Review processes, identify operational gaps, and suggest corrective actions to improve visa application quality and timelines.
• Support change management, analyze performance trends, and help teams improve their overall performance.
• Manage procurement, vendors, office maintenance, and coordinate with the finance team for payments and budget tracking.
• Review financial and operational data to monitor budgets, reduce costs, and improve profitability.

• Direct reporting to MD of Company Ms
• Stacy Fletcher (UK head office)
• Served as liaison between management and shareholders, fostering open dialogue on key issues affecting the organisation.
• Organised tasks by level of urgency and importance to make best of use time and resources.
• Maintained company records meticulously, ensuring accessibility and accuracy at all times.
• Created and maintained logical and orderly digital filing system for impeccable record keeping.
• Increased transparency with effective communication of board decisions.
• Managing and maintaining the Global immigration department's performance, ensuring that Immigration Consultants offer a consistently high level of service
• Responsible for department goals
• Set strategy, direction, and goals for the department and subordinates define measurement tools
• Oversee team members of staff and provide guidance and support when needed
• Maintain and develop procedures and processes to ensure continuous immigration compliance
• Ensure immigration laws are adhered to and correct any breaches
• Prepare all the process and performance-based data, analyze it from all perspectives, and conduct team training
• Taking care of complete team training about product and immigration services provided to clients
• Implement an effective customer loyalty program as post landing services to help the clients in arranging local transport, hotels, airport Immigration formalities, Permanent residency card application process, assistance in kids' school admission information, job search assistance, and other country-specific basic information
• Review and prepare resources
• Assess and justify any additional customer service resources for any new business or any change in operations for the customer service team
• Recruit new team members or hire replacements when there is a staff requirement
• Budget/finance management of my team, including all hikes and awards based on company sales profits
• Prioritize and assign work to Case service CS groups
• Optimize resources and balance workload between different groups and within the whole CS team
• Ensuring client information and application-related details are updated regularly and accurately on CRM for case tracking in our Global Branches
• Managing the high-level clients and associate escalations of Bangalore, Delhi, and other overseas branches and providing advice on handling complex immigration issues
• Liaise with the IT department and Service vendors regarding any necessary edits and updates in CRM for process improvements
• Managing the immigration application process from start to finish liaising with clients and providing advice to assist with their immigration process/documentation, demonstrating details on Country selection, visa process, benefits, and complete finance involved to get them on board
• Handled review of complete documents like all international education, experience, tax documents, finance/bank documents, and background checks
• Maintaining a high level of organization and precision to ensure that visa applications are submitted correctly and on time
• Liaise with Immigration visa officers and Lawyer/Attorney related to client applications and appeal process
• Maintain legal immigration tracking system, make sure to stay up to date about current affairs, specific to the industry, keeping clients informed about any processes or changes in formalities regarding immigration
• Anticipate and be aware of customer needs and provide the necessary solutions
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• VISA Filing & Application Process Management of Different Countries
• Student Counselling
• Event Management
• Social Media Management & Blogging
• Student Counseling (College and Course Selection)
• Business Development with College Executives/Agents.

• Student counseling
• VISA Application Processing
• Back-Office management
• Making New Agents - Meeting College Agents
• Soft Skills Training & Basic Interview Preparation.

• Preliminary maintenance, troubleshooting, and Tele-support
• Issue report registration and allocation
• Issue identification, prioritization, and resolution
• Daily follow-up and reporting.

• Tech-support & Complaint handling
• Appointment scheduling
• Policy & procedure enforcement
• Client registration
• Client service coordination.
• Assisted in creating employment contracts, variation agreements and other written documents.
• Handled employee enquiries and complaints, escalating issues to managers when needed.