DEVI KRISHNA K
DUBAI
Summary
Motivated Software Support Engineer and NOC Support Engineer with 10 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Knowledgeable IT team member with background setting up, maintaining and repairing user stations. Works well independently on diverse support projects and kept impeccable records. Expert troubleshooter and critical thinker with great problem-solving abilities.
Overview
10
10
years of professional experience
Work History
NOC Support Engineer
Pacific Controls Cloud Services FZE
01.2016 - Current
- Enhanced network efficiency by monitoring and troubleshooting various systems in a 24/7 environment.
- Monitor proactively the datacenter infrastructure for critical alarms/conditions in order to avoid impact on performance.
- Increased overall system reliability through thorough testing and validation processes.
- Maintained detailed documentation of incidents, root causes, and resolutions for future reference and analysis.
- Actively participated in process improvement initiatives aimed at increasing overall operational efficiency within the NOC environment.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved software issues.
- Assist in FM documentation and alarm reports in compliance to ISO audit requirements
Software Support Engineer
Pacific Controls System LLC
11.2014 - 10.2016
- Having experience in software release, upgraded soft-version release coordination between software testing and support team, application up time management, application trouble shooting
- Troubleshooting problems pertaining to system performance, application conflicts and system bugs; addressing queries regarding information system / software including maintenance of software support
- Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels through solution of their problems
- Interacting with business users and the client to test according to their requirements
- Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies
- Working closely with the project manager during requirement phase
- Managing and supporting multiple projects
- Co-ordinate with Developers, testers, client and other individual involved in the projects to resolved the identified issues
- Used support tickets to track and speed up incidents.
Education
B TECH - INFORMATION TECHNOLOGY
K R Gouri Amma College Of Engineering
KERALASkills
- Computer backup management
- Software fault diagnosing
- Tridium Niagara AX Platform (version 36 & version 48)
- Data recovery strategies
- Hardworking
- Software update installation
- Application support
- Troubleshooting proficiency
- Data entry
- Server maintenance
- Problem resolution
- Document formatting
Accomplishments
Efficiently carried out testing, designing, implementation & deployment of Vehicle Vehicle Tracking Projects and Dubai Civil Defence
Played a key role in mobile application testing of vehicle tracking
Additional Information
- Nationality : Indian
- Passport No: C0184448
- Visa Status : Resident, UAE
Timeline
NOC Support Engineer
Pacific Controls Cloud Services FZE
01.2016 - Current
Software Support Engineer
Pacific Controls System LLC
11.2014 - 10.2016
B TECH - INFORMATION TECHNOLOGY
K R Gouri Amma College Of Engineering
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