DEVI PRASAD PANDE

· Managed the design, installation, and management of organization LAN/WAN, network segments, and internet systems.

· Optimized the process of troubleshooting and monitoring LAN/WAN activities, resulting in improved uptime.

· Led weekly "lunch and learn" sessions to instruct 5 engineers on best practices in IP addressing ,Desktop issues, Server issues and Switching issues.

· Collaborated with the leadership team to improve wired and wireless network infrastructure, achieving an uptime of 99.99%.

· Monitored organization network infrastructure and leased lines through Solar Winds.

· Implemented effective security measures to protect data, software, and hardware.

· Delivered L1 network ticketing support to resolve issues for over 100 users.

· Maintaining broadcast equipment including ingest, input, and output video devices.

· Collaborated with MCR and PCR departments to ensure seamless broadcast operations.

· Monitored Satellite Earth Station network connectivity via fiber optic connections for reliable network performance.

· Racking switches, routers, servers, load balancers, and de-racking 3G kits and other legacy devices.

· Managed server room AC cooling checks and ensured internet mux connectivity, coordinating with electricians for electricity checks.

· Supported seamless end-to-end communication for Video Conferencing Systems.

· Optimize L1 network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.

Conducted basic hardware maintenance and day-to-day troubleshooting .

· Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Problem Resolution: Diagnose and resolve technical hardware and software issues

· Backup

· System Maintenance: Perform regular maintenance to ensure systems are running efficiently, including updates and patches.

· documentation: Maintain detailed records of support requests, resolutions, and communication with users.

· Training: Provide basic training and guidance to users on software applications and system functionalities.

· Provided Home-based services like installing operating systems and other Required Applications, Laptop and Desktop Hardware Maintenance.

· Provided on-call basis hardware troubleshooting and OS installation support.

· Provided AMC services according to organizational requirements.

· Purchased and installed new hardware as per the customer's requirements.

· Performed data recovery using third-party software.

· Hardware Servicing for laptops, desktops, and printers on a call basis.