DEVI S
Kollam
Summary
A skilled professional with hands-on experience in client and customer relationship management, social media management, project coordination, and customer service. Adept at building and nurturing strong long-term relationships to drive client satisfaction, retention, and business growth. Expertise in resolving customer inquiries, managing accounts effectively, and collaborating with cross-functional teams to meet strategic business objectives. Proficient in customer feedback analysis and implementing retention strategies suited for the current GCC markets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PROJECT COORDINATOR
DTM PERFORMANCE STRATEGIES Pvt Ltd
10.2024 - 05.2025
- Experienced Content Writing and Social Media Services for clients.
- Kept leadership informed with precise and timely project updates.
- Provide ongoing support to clients, addressing inquiries, resolving issues, and ensuring satisfaction.
- Oversee client accounts, ensuring services/products meet client expectations and business objectives.
- Resolved project challenges proactively, maintaining momentum and stakeholder satisfaction.
- Guided project teams to ensure smooth execution and on-time delivery.
DIGITAL MARKETING INTERN
QUADCUBES LLP
02.2024 - 05.2024
- Assist in creating engaging content for social media platforms, blogs, and websites.
- Help design graphics, write copy, and edit videos to promote brand messaging.
- Schedule and post content across various social media channels (Facebook, Instagram, Twitter, LinkedIn, etc.).
- Monitor social media accounts for engagement, respond to comments, and interact with followers.
- Analyze social media trends and contribute to the creation of campaigns.
- Assist in conducting keyword research for SEO optimization.
- Help optimize website content, blog posts, and product descriptions for better search engine rankings.
- Support the monitoring and updating of website content to improve user experience.
CLIENT RELATIONSHIP MANAGER
ADISHAKTI YOGASALA
06.2021 - 01.2024
- Build and maintain strong, long-lasting relationships with customers to ensure satisfaction and loyalty.
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Offer support and guidance to customers regarding products or services, ensuring their needs are met effectively.
- Collect, analyze, and act upon customer feedback to improve products, services, and overall customer experience.
- Implement strategies to enhance customer retention and reduce churn.
- Work closely with sales and marketing teams to align customer expectations with company offerings.
- Use CRM tools to track customer interactions, preferences, and history for personalized service.
- Train and mentor customer service teams to ensure high-quality support and customer satisfaction.
CLIENT RELATIONSHIP MANAGER
IRONSS TECHNOLOGIES PVT LTD
09.2018 - 01.2020
- Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations are exceeded.
- Serve as the main point of contact between clients and the company, addressing inquiries, concerns, and feedback.
- Work closely with clients to understand their goals and business requirements, tailoring services or solutions accordingly.
- Offer expert advice and guidance to clients on products, services, and strategies that can help improve their business performance.
- Monitor client satisfaction levels and take proactive steps to address issues, ensuring a high level of service.
Education
BA - Literature
Bharata Mata College
Thrikkakara, ErnakulamHigher Secondary Examination - undefined
Kerala
Skills
- Content Creation
- Social Media Management
- Content Writing
- Reel Video Creation
- Customer Service
- Team playing
- Copywriting
- Negotiation
- Communication Skills
- Problem Solving
- Relationship Building
- Active Listening
Accomplishments
- Achieved 40% through effectively helping with digital engagement within two weeks on event named POOPOLI 2025.
- Supervised team of 8 team members.
- Collaborated with team of 8 in the development of POOPOLI 2025.
- Achieved 20000+ footfalls, 60% rise in online engagement and 45% follower growth during Ramadan campaigns with accuracy and efficiency.
Certification
- Advance Certification in Mass Communication from the Indian Institute of Business Management and Studies (2021)
- Certification on Digital Marketing (STED approved and certified) from CDA Kochi along with 3 months of internship at Quadcubes. (2024)
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
PROJECT COORDINATOR
DTM PERFORMANCE STRATEGIES Pvt Ltd
10.2024 - 05.2025
DIGITAL MARKETING INTERN
QUADCUBES LLP
02.2024 - 05.2024
CLIENT RELATIONSHIP MANAGER
ADISHAKTI YOGASALA
06.2021 - 01.2024
CLIENT RELATIONSHIP MANAGER
IRONSS TECHNOLOGIES PVT LTD
09.2018 - 01.2020
Higher Secondary Examination - undefined
Kerala
BA - Literature
Bharata Mata College
INTERNSHIP PROJECT
Developed and rank a portfolio website and ranked in Google with keywords Digital Marketing Expert in Kollam.
HOBBIES
Travelling, Public Speaking, Communication Social, Media Management, Volunteering, Video editing, Content Creation
DECLARATION
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.
DEVI S