Dexter Panopio
Abu Dhabi
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 8 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
9
9
years of professional experience
Work History
Coffee Shop Manager
Palms Cafe
09.2021 - Current
- Set up daily drawers, verified totals and prepared cash deposits.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Recruited, hired and trained baristas to handle workload with quality service.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
Coffee Shop Manager/Head Barista
Symphonic Speciality Coffee
07.2019 - 08.2021
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
Coffee Shop Supervisor
Breath Cafe
10.2018 - 05.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained other employees on how to operate scanners for inventory counts.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Head Barista
Dose Never Overdose
11.2017 - 09.2018
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Head Barista
Chocolate Republic
09.2016 - 11.2017
- Followed exact recipes for mixing and preparing beverage and food items.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Barista
Gloria Jeans Coffee Shop
06.2014 - 06.2016
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Hotel And Restaurant Management
Dominican College of Tarlac
Tarlac, Philippines04.2013
Skills
- Menu Preparation
- Sales Promotion
- Serve Customer Needs
- Beverage Preparation
- Table Setting Knowledge
- Hospitality and Accommodation
- Foam Art
- Customized Menus
- Operation and Control
- Excellent Memory
- Equipment Troubleshooting and Repair
- POS Terminal Operation
Languages
English
Upper intermediate (B2)
Timeline
Coffee Shop Manager
Palms Cafe
09.2021 - Current
Coffee Shop Manager/Head Barista
Symphonic Speciality Coffee
07.2019 - 08.2021
Coffee Shop Supervisor
Breath Cafe
10.2018 - 05.2019
Head Barista
Dose Never Overdose
11.2017 - 09.2018
Head Barista
Chocolate Republic
09.2016 - 11.2017
Barista
Gloria Jeans Coffee Shop
06.2014 - 06.2016
Bachelor of Science - Hotel And Restaurant Management
Dominican College of Tarlac
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