Martin Zaghloul Aziz
Overview
8
8
years of professional experience
1
1
Certificate
1
1
Language
5
5
years of post-secondary education
Work History
Duty Manager
- Etisalat UAE (Retail) ⦁ Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
- Responsible for the daily managing of staff and assigning of duties
- Increase average transaction value & overall store turnover
- Offer & execute all VAS to customers and sell Etisalat Brand values and achieve monthly target
- Assist in reducing stock loss by observing all company procedures, including correct utilisation of security equipment, vigilance to all areas of risk, and completion of all required documentation
- Process all sales and collection of Customer Database in an efficient manner in line with the company procedures & dealing with cash transactions using win cash system
- Updates managers by consolidating, analysing, and forwarding daily action summaries.
Retail Sales Advisor
- Etisalat Egypt (Retail) ⦁ Responsible for Hurghada outlet evaluation team
- Mange store's sales evaluation every month
- Evaluate Staff’s sales performance every month, quarter and mid- year
- Achieving individual Sales monthly target
- Ensure high Level of quality and accuracy in the daily work
- Enhance after selling service and provide total customer satisfaction
- Handle customer inquiries and provide resolution for their complaints
- Ensure compliance to policies and procedures
- Promote handsets and accessories
- Positive and effective involvement in implementing the retail plan
- Handling all paperwork which is reported to the different company departments
Personal Info
01.2015 - Current
Education
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09.2007 - 07.2012
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Licenses - undefined
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01.2016 - 01.2002
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Skills
Customer service, Sales and CallCentre representative with a demonstrated history of working inTelecommunications industry Skilled at communicating with people from allBackgrounds while providing exceptional customer service for more thanSeven years, negotiation, leadership skills, Microsoft products, sales andHelp desk “computer” Fast learner committed to customer satisfactionManaging customer conflicts and complaints with a Bachelor DegreeFocused in Faculty of Tourism and Hotel Management from HelwanUniversity, EgyptSkillsCustomer Service & Call CentreSales and MarketingSocial PerceptivenessCustomer SatisfactionTime ManagementComplaints HandlingNegotiation1Customer ServiceOrange Egypt (Call Center)Evaluate customer concerns, resolve issues towards customer satisfactionAnd provide customers with products and services informationGreet customers in a courteous and friendly Secure customer satisfactionIn every interaction in an updated manner Own and manage the customerRelationship taking into consideration the time of every call (AHT)Attend mandatory training sessions to stay updated on products, servicesPromotions, procedures and terminology, full utilization of all systemFunctionalitiesSuggest sales to customers by introducing products (especially newProducts)Fulfil individual and team-based performance parameters (KPIs)Follow up customer calls after troubleshooting steps for technical issues(internet connection)Handle post-paid lines by adding or deleting any service, Migrate betweenDifferent postpaid tariffs taking the action on the systemBachelor of Tourism and Hotels ManagementDepartment of Tourism GuidanceGeneral estimate: Very GoodCustomer Journey CertificateTop seller for Iphone DevicesDigital Marketing from GoogleMystery shoppingDriving License: Dubai, UAEWorld class customer service course (special course in customer service)Soft skills supervisorCustomer JourneyQuality call course
Certification
English Course in AUC (American University in Cairo) and Berlitz.
Timeline
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01.2016 - 01.2002
Personal Info
01.2015 - Current
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09.2007 - 07.2012