Etisalat UAE (Retail)
⦁ Provides product, promotion, and pricing information by clarifying
customer request; selecting appropriate information; forwarding information;
answering questions
Responsible for the daily managing of staff and assigning of duties
Increase average transaction value & overall store turnover
Offer & execute all VAS to customers and sell Etisalat Brand values and
achieve monthly target
Assist in reducing stock loss by observing all company procedures,
including correct utilisation of security equipment, vigilance to all areas of
risk, and completion of all required documentation
Process all sales and collection of Customer Database in an efficient
manner in line with the company procedures & dealing with cash
transactions using win cash system
Updates managers by consolidating, analysing, and forwarding daily
action summaries.
Retail Sales Advisor
Etisalat Egypt (Retail)
⦁ Responsible for Hurghada outlet evaluation team
Mange store's sales evaluation every month
Evaluate Staff’s sales performance every month, quarter and mid- year
Achieving individual Sales monthly target
Ensure high Level of quality and accuracy in the daily work
Enhance after selling service and provide total customer satisfaction
Handle customer inquiries and provide resolution for their complaints
Ensure compliance to policies and procedures
Promote handsets and accessories
Positive and effective involvement in implementing the retail plan
Handling all paperwork which is reported to the different company
departments
Personal Info
01.2015 - Current
Education
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09.2007 - 07.2012
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Licenses - undefined
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01.2016 - 01.2002
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Skills
Customer service, Sales and Callundefined
Certification
English Course in AUC (American University in Cairo) and Berlitz.