Dhan Chhetri
Dubai
Summary
Results-oriented Theme Park Operations Team Leader and Tethered Gas Balloon Pilot with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.
Overview
19
19
years of professional experience
Work History
Balloon Pilot
Balloon Adventures Emirates LLC
09.2022 - Current
- Making decision for flight based on weather forecast and local wind data.
- Pressurize the Helium balloon with correct pressure. check safety gear, and brief passengers on flight procedures before takeoff.
- Controlling the balloon with control panel/ropes and safely landing the balloon during flight.
- Flying year-round, or at least when the weather is optimal.
- Working with a crew member who assists in setting up, inflating, and launching the balloon.
- Certified First Aid Certificate and Emergency Procedures.
- Air Traffic Radio Communication.
- Being knowledgeable of FAA regulations and working under pressure in a fast-paced environment.
Operations Team Leader
YasWaterworld
11.2016 - 09.2021
- Manages a team of 10-15 Front Line Colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals, and personal development plans
- Schedule, break and if required rotate Colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining Colleagues well-being
- Task train Colleagues in the safe operation of equipment and to follow departmental policies and procedures
- Coach and discipline Colleagues in a fair and consistent manner in order to motivate and improve performance
- Conduct Colleague performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth
- Assign and delegate tasks as required and follow-up
- Ensure that all safety rules and procedures are being adhered to at all times
- Ensure that policies, procedures, and performance standards that are in place in the department are being adhered to
- Ensure a clean and safe operating environment and raise any defects to their managers attention
- Conduct communication briefings as required
- Ensure all departmental checklists i.e., opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
- Deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
- Perform pre-operational inspections of rides, slides and attractions and communicate any items of note
- Manage daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision
- Serve as a first responder in the emergency action plan
- Conduct safety audits daily and record results as directed
- Ensure Guest, Colleagues, and contractor safety at all times
- Work nights, evenings, and/or holidays
- Perform any other related duties as assigned by the department
Guest Relations Officer
YasWaterworld
01.2016 - 10.2016
- Greeted guests upon arrival and offered assistance.
- Focus on Guest Satisfaction and interaction within the Operations Team
- Handle guests inquires & complaints
- Serve as a First Responder in the Emergency Action Plan
- Provide First Aid
- Insure Guest, Colleague and Contractor safety at all times
- VIP – escorting and assisting
Lifeguard
YasWaterworld
12.2012 - 01.2016
- Scan water and keep guests safe
- In case of emergency perform water rescue
- Operate all rides, slides, and attractions at YasWaterworld
- Respond to aquatic and on land emergencies and provide medical care as trained Including Rescue Breathing and CPR.
Admin Assistant
Aramco Oil Company
08.2010 - 09.2011
- Answering telephones, photocopying, faxing, mailing, and filing
- Maintain hard copy and electronic filing system
- Keep record of colleague's attendance and prepare monthly timesheet
- Setup and coordinate meetings and conferences
- Maintain and distribute staff weekly schedules
- Prepare weekly and monthly highlight report
- Prepare notice or letter of department head
- Order office related materials and keep record of it
- Perform monthly inventory
- Perform any other office related duties as assigned by department head.
Material Expediter
Aramco Oil Company
11.2007 - 08.2010
- Coordinate with transportation, vendors, contractors and suppliers to expedite drilling materials delivery to the oil rigs
- Work closely with, buyer and dispatcher to process materials requests
- Follow up with service order companies for service order requests
- Handle complaints or enquiry from Drilling engineer, Rig Forman and other clients about drilling materials deliveries.
Service Team Leader
Ishaneswor H.S. School of Lamjung
01.2004 - 01.2006
- Higher Secondary Certificate (10+, position at Yas Waterworld Abu Dhabi on December 30, 2018
- Achieved HABC Level 2 International Award in Work at Height by Highfield International Accreditation at Ferrari World Abu Dhabi on November 23, 2017
- Completed training on Finance Assistant – Account Receivable position at Yas Waterworld Abu Dhabi November 20, 2015
- Completed training on Guest Service Ambassador position at Ferrari world Abu Dhabi on June 28, 2015
- Completed Basic Arabic Course training at Yas Waterworld Abu Dhabi on 23th of December 2014
Education
Bachelor of Arts - English Literature
Tribhuvan University
Kathmandu, Nepal07.2009
Skills
- Motivational Leadership
- Team Management
- Guest Experiences
- First Aid and Safety Expert
- First Emergency Responder
- Water and Land Emergencies
- Rescue Breathing and CPR
- Professional Relationships
- Individual and Team Goals
- Job Assignments
- Inventory Tracking and Management
- Point of Sale System
- Accounting
- Office Administration
- Microsoft Office (Word, Excel & PowerPoint)
Timeline
Balloon Pilot
Balloon Adventures Emirates LLC
09.2022 - Current
Operations Team Leader
YasWaterworld
11.2016 - 09.2021
Guest Relations Officer
YasWaterworld
01.2016 - 10.2016
Lifeguard
YasWaterworld
12.2012 - 01.2016
Admin Assistant
Aramco Oil Company
08.2010 - 09.2011
Material Expediter
Aramco Oil Company
11.2007 - 08.2010
Service Team Leader
Ishaneswor H.S. School of Lamjung
01.2004 - 01.2006
Bachelor of Arts - English Literature
Tribhuvan University
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