DHANAMOL TS

Work History

Administrative Coordinator

MRI Shipping & Logistics S.P. LLC

05.2024 - Current

Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Monitored front areas so that questions could be promptly addressed.
Organized spaces, materials and catering support for internal and client-focused meetings.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Receptionist Administrator

Pace Foundation Ground Engineering

07.2022 - 01.2023

Collected room deposits, fees, and payments.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Completed all tasks in compliance with company policies and procedures.
Completed data entry and filing to keep records updated for easy retrieval.
Scheduled, coordinated and confirmed appointments and meetings.
Compiled information from files and research to satisfy information requests.
Organized, maintained and updated information in computer databases.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Handled assignments independently with good judgement and critical thinking skills.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Scheduled office meetings and client appointments for staff teams.
Routed incoming mail and messages to relevant personnel without delay.

Summary

Overview

Work History

Administrative Coordinator

Receptionist Administrator

Education

Bachelor of Arts - Tourism And Travel Management

Skills

Hobbies

Languages

Timeline

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