Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fast Food Crew Trainer
Emirates Fast Food Company
10.2016 - Current
- Training and mentoring new personnel hired to fulfill various roles.
- Monitoring day-to-day activities of the store and employees, noting areas needing improvement and implementing plans for rectification.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving sales targets.
- Creating curricula, instructions, documents and written tests for various types of training courses.
- Decreased training time by designing effective new training programs.
- Maintaining,neat well-groomed appearance, personal hygiene to meet company standards.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Marketing Executive
Camry Trading (Pvt) Ltd
07.2013 - 08.2016
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Launched marketing activities for new product lines and market penetration.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Maintained complete database of files, contacts and project materials.
Customer Service Associate
First Source - Dialog Solutions (Pvt) Ltd
01.2012 - 06.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Sales Executive
Stone N String Limited
11.2011 - 03.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
GED -
12.2010
High School Diploma -
12.2007
Skills
- Regulatory Guidelines
- Safe Food Handling Practices
- Equipment Preparation
- Customer Needs Assessments
- Kitchen Operations
- Coaching and Development
- Customer Loyalty
- Order Preparation
Certification
- Successfully completed crew seminar examination conducted by Emirates Fast Food ltd.
- Completed The certificate of Building a Safe, Respectful, and Inclusive Workplace.
Timeline
Fast Food Crew Trainer - Emirates Fast Food Company
10.2016 - Current
Marketing Executive - Camry Trading (Pvt) Ltd
07.2013 - 08.2016
Customer Service Associate - First Source - Dialog Solutions (Pvt) Ltd
01.2012 - 06.2013
Sales Executive - Stone N String Limited
11.2011 - 03.2012
Isipathana College - GED,
Henry Olcott M.V, Kolonnawa - High School Diploma,
- Successfully completed crew seminar examination conducted by Emirates Fast Food ltd.
- Completed The certificate of Building a Safe, Respectful, and Inclusive Workplace.
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