Summary
Overview
Work History
Education
Skills
Timeline
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Dhanya Janardhanan

Dhanya Janardhanan

Processor/Credit Analyst
Dubai

Summary

Career Objectives To work in a professional atmosphere in a responsible & challenging position stimulating intellectual faculties, and growth in career prospects.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Processor

Fintrek, DSA
11.2021
  • Reviewing credit card applications received from sales teams and evaluates each files as per bank policy, norms & financial eligibility
  • Doing Customer verification & Employee verification calls
  • Research on applicants credit status and current financial position
  • Responsible to ensure that all documents and signatures are in order prior to submission
  • Update database with accurate notes and relevant information
  • Follow up with bank regarding pending files
  • Handling complaints received from banks & coordinating with sales manager and resolve complaints.

Operations Officer

FAB -First Abu Dhabi Bank
07.2018 - 03.2020
  • Process Credit card loyalty (rewards/ miles ) programmes
  • Process Credit card Limit increase / decrease
  • Issue Liability letters & clearance letters
  • Meeting deadlines for assigned activities/tasks
  • Participate in card related systems for enhancements projects
  • Ensure all requests processed are accurate, error free and as per customer instructions
  • Ensure customers complains are handled and resolved accurately and quickly
  • Ensure all requests processed are accurate, error free and as per customer instructions
  • Provide support to line manager as & when required
  • Supporting new initiative and implementations
  • Handling Cards Helpdesk requests/queries and complaints.(inbound calls, Emails etc.)
  • Coordinate with other units/departments to ensure customer requests are processed with in timely manners.

Processor

RAK BANK
03.2008 - 05.2012
  • Responsible for performance of all New Accounts related functions in Card Centre, including all activities required to process new card applications and maintenance of cardholder data, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed services standards
  • Processing of credit card applications and performance of all prescribed activities from receipt of application till approval of card application in Card Application Processing System (CAPS), including data capture and verification, document verification, follow up of incomplete applications /pending documents, reject communication, return of reject/pending documents to source, cardholder mandate file archival/retrieval, call back of supplementary card applications
  • Handling of enquiries from Phone Banking, Branches, DSAs, cardholders and card applicants regarding status of applications/card accounts etc
  • Ensure validity of customer request/instructions before action and or updating on CAPS
  • Resolution of all customer issues/enquiries relating to new accounts and channel feedback into process improvements
  • Identify frauds during login process and avoid potential loss for credit cards by correctly de-duping the applications.

Education

MBA - Human Resources & Marketing

01.2003 - 01.2005

Bcom - Banking, Economics

University of Calicut
01.2000 - 01.2003

Diploma in Computer Application - undefined

Skills

    Document management

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Timeline

Processor

Fintrek, DSA
11.2021

Operations Officer

FAB -First Abu Dhabi Bank
07.2018 - 03.2020

Processor

RAK BANK
03.2008 - 05.2012

MBA - Human Resources & Marketing

01.2003 - 01.2005

Bcom - Banking, Economics

University of Calicut
01.2000 - 01.2003

Diploma in Computer Application - undefined

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Dhanya JanardhananProcessor/Credit Analyst