Dhara Rajendra Vora
Customer Service
Dubai
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
5
5
years of professional experience
Work History
Host
Al Sarab Hotel
dubai
03.2019 - 03.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Managed event contracts, including estimates, event profiles and post-event summaries.
Verifier
Max New York Life Insurance
Mumbai
03.2015 - 05.2018
- Verified client information by analyzing existing evidence on file.
- Supported and complied with all company policies, processes and procedures including the Compliance Program and the Code of Conduct
- Reviewed and resolved discrepancies in received data and performed data verification routines in accordance with company procedures
- Reported any errors found as well as recommended resolution
- Reported training issues to management to improve quality control
- Answer and respond to calls regarding insurance related issues in courteous, professional manner.
- Documented referral request for coordination of care
Education
High School Diploma -
Saraswatividhya Mandir School
MumbaiSkills
Front of House Management
Reliable and Trustworthy
Flexible and Adaptable
Front- and Back-of-House Coordination
Verbal and Written Communication
Time Management and Prioritization
Highly Organized
Timeline
Host
Al Sarab Hotel
03.2019 - 03.2021
Verifier
Max New York Life Insurance
03.2015 - 05.2018
High School Diploma -
Saraswatividhya Mandir School