DHARMA NANDA DANGAL
Dubai
Summary
Results-driven hospitality professional with extensive leadership experience in luxury hotels across Dubai. Proven track record in guest experience, front office operations, VIP services, revenue enhancement, team development, and service excellence. Recognized with multiple regional awards across EMEA for guest mobility, Marriott Bonvoy enrollments, and operational performance. Skilled in leading large teams, resolving complex guest situations, and delivering exceptional service standards aligned with Marriott brand expectations.
Overview
1
1
Language
6
6
years of professional experience
Work History
Assistant Front Desk Manager (Duty Manager)
Sheraton Grand Hotel Dubai
11.2023 - Current
- Lead VIP arrivals and personalized check-ins ensuring exceptional first impressions.
- Drive guest satisfaction through effective issue resolution and service recovery.
- Coach and mentor front office associates to improve performance and service quality.
- Implement upselling initiatives that enhance room revenue and hotel profitability.
- Analyze guest feedback, surveys and reviews to identify improvement opportunities.
- Coordinate with all hotel departments to ensure seamless guest experiences.
Assistant Guest Contact Center Manager (Duty Manager)
Sheraton Grand Hotel Dubai
04.2022 - 10.2023
- Oversaw VIP arrivals, transportation arrangements and room allocations.
- Managed guest records through GXP and operational reporting systems.
- Developed staff through training, coaching and performance management.
- Supported scheduling, evaluations and departmental productivity initiatives.
- Led guest communication and online review response processes.
Assistant Night Manager
JW Marriott Marquis Dubai
01.2021 - 04.2022
- Managed overnight hotel operations for one of the world's largest Marriott properties.
- Conducted night audits, financial reconciliations and operational reporting.
- Supervised guest services, front desk and coordination among departments.
- Handled guest concerns, VIP requests and operational escalations professionally.
Education
Bachelor of Science - Hotel Management & Tourism
Xavier Institute of Management & Technology
New Delhi, India01-2009
Skills
- Front Office Operations
- Guest Experience Management
- Team Leadership
- Revenue Upselling
- Complaint Resolution
- Performance Management
- Rooms
- Operations
- Elite Member Experience
- Training & Coaching
- Service Recovery
- Cross-functional
- Collaboration
- Hotel Systems: Opera, Marsha, Avaya, GXP, In Gauge, Onex, OASys
- Microsoft Office: Outlook, Word, Excel, PowerPoint
- Leadership: Strategic Planning, Recruitment, Talent Development, Coaching, Conflict
- Resolution
LANGUAGES
English | Hindi | Nepali
Accomplishments
- #1 Guest Mobility Performance EMEA 2023 ,2024 &2025
- #1 Chat Response Within Goal Time EMEA 2023,2024,2025
- Manager of the Quarter - Q3 2022, Q12024, Q3 2025 & Q2 2026
- Manager of the Year Nominee and Awardee 2022 ,2023,2024 & 2025
- #1 Marriott Bonvoy Enrolments Performance 2022, 2023, 2024 ,2025
- 100% Associate Engagement Survey Results
- 100% Brand Standard Audit Front Office 2022, 2023) and 97.4% in 2025 and 100%2026
- Forbes Score 2022,2023,2024,2025 & 2026 recommended
- Best Club Lounge in Region Award 2019
- Awarded for GXP Salesforce Integration Contribution 2018
Websites, Portfolios, Profiles
linkedin.com/in/dangal-dharma-nanda-8a3488281
Timeline
Assistant Front Desk Manager (Duty Manager)
Sheraton Grand Hotel Dubai
11.2023 - Current
Assistant Guest Contact Center Manager (Duty Manager)
Sheraton Grand Hotel Dubai
04.2022 - 10.2023
Assistant Night Manager
JW Marriott Marquis Dubai
01.2021 - 04.2022
Bachelor of Science - Hotel Management & Tourism
Xavier Institute of Management & Technology