Overview
Work history
Education
Skills
Languages
Timeline
Generic
DHARMENDRA

DHARMENDRA

AJMAN,U.A.E

Overview

20
20
years of professional experience

Work history

Captain

Ramada by Wyndham Beach Hotel
Ajman, U.A.E
11.2016 - Current
  • Trained new waiting staff for improved performance and quality of service.
  • Demonstrated extensive wine knowledge to assist customers in making informed choices.
  • Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
  • Fostered a friendly dining environment with excellent communication skills.
  • Assisted in menu development to enhance culinary variety and appeal.
  • Enhanced customer satisfaction by providing exceptional table service.
  • Maintained high hygiene standards to ensure a clean and safe dining experience.
  • Ensured timely food service, impressing guests with efficiency.
  • Supported management in coordinating promotional events successfully increasing patronage.
  • Boosted team morale with positive attitude, resulting in better work performance.
  • Conducted inventory checks, ensuring sufficient stock levels at all times.
  • Coordinated staff rota for smooth shift transitions.
  • Organised special events functions, ensuring memorable dining experiences for guests.

Waiter

Hotel Eastern Mangroves Abu Dhabi
Abu Dhabi, U.A.E
11.2013 - 06.2016
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Delivered excellent customer service through friendly and polite interaction.
  • Liaised with kitchen staff for prompt order delivery to customers.

Room service waiter

Dubai Marine Beach Resort & Spa
Dubai, U.A.E
12.2009 - 03.2011
  • Operated point-of-sale system accurately for precise billing processes.
  • Responded swiftly to customer complaints, resulting in improved guest relations.
  • Set up meal trays in accordance with each order's specifications, improving guest satisfaction.
  • Promoted hotel amenities and services to guests for a comprehensive hospitality experience.

Waiter

Coral Beach Resort
Sharjah, U.A.E
12.2007 - 11.2009
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Managed table settings for optimal dining experience.

Room service waiter

Coral Beach Resort
Sharjah, U.A.E
01.2006 - 11.2007
  • Established rapport with guests through consistent excellent service delivery, enhancing repeat business prospects.
  • Ensured guest satisfaction by providing prompt and courteous room service.
  • Delivered meals to rooms with professionalism and a positive attitude.
  • Handled guest inquiries for enhanced customer experience.
  • Managed room service orders, ensuring timely delivery and accuracy.
  • Assisted customers in their selection of room service items, enhancing the overall dining experience.
  • Performed additional duties as needed, supporting overall team efforts within the establishment.

Education

High School -

Sarvodaya Bal Vidyalaya
New Delhi

Skills

  • Time management
  • Emergency management
  • Team supervision
  • Operational efficiency
  • Technical ship handling
  • Leadership excellence

Languages

English
Advanced
Arabic
Intermediate
Hindi
Native

Timeline

Captain

Ramada by Wyndham Beach Hotel
11.2016 - Current

Waiter

Hotel Eastern Mangroves Abu Dhabi
11.2013 - 06.2016

Room service waiter

Dubai Marine Beach Resort & Spa
12.2009 - 03.2011

Waiter

Coral Beach Resort
12.2007 - 11.2009

Room service waiter

Coral Beach Resort
01.2006 - 11.2007

High School -

Sarvodaya Bal Vidyalaya

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