DHARMENDRA
AJMAN,U.A.E
Overview
20
20
years of professional experience
Work history
Captain
Ramada by Wyndham Beach Hotel
Ajman, U.A.E
2016.11 - Current
- Trained new waiting staff for improved performance and quality of service.
- Demonstrated extensive wine knowledge to assist customers in making informed choices.
- Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
- Fostered a friendly dining environment with excellent communication skills.
- Assisted in menu development to enhance culinary variety and appeal.
- Enhanced customer satisfaction by providing exceptional table service.
- Maintained high hygiene standards to ensure a clean and safe dining experience.
- Ensured timely food service, impressing guests with efficiency.
- Supported management in coordinating promotional events successfully increasing patronage.
- Boosted team morale with positive attitude, resulting in better work performance.
- Conducted inventory checks, ensuring sufficient stock levels at all times.
- Coordinated staff rota for smooth shift transitions.
- Organised special events functions, ensuring memorable dining experiences for guests.
Waiter
Hotel Eastern Mangroves Abu Dhabi
Abu Dhabi, U.A.E
2013.11 - 2016.06
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Liaised with kitchen staff for prompt order delivery to customers.
Room service waiter
Dubai Marine Beach Resort & Spa
Dubai, U.A.E
2009.12 - 2011.03
- Operated point-of-sale system accurately for precise billing processes.
- Responded swiftly to customer complaints, resulting in improved guest relations.
- Set up meal trays in accordance with each order's specifications, improving guest satisfaction.
- Promoted hotel amenities and services to guests for a comprehensive hospitality experience.
Waiter
Coral Beach Resort
Sharjah, U.A.E
2007.12 - 2009.11
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Helped reduce waiting times by swiftly clearing tables after use.
- Managed table settings for optimal dining experience.
Room service waiter
Coral Beach Resort
Sharjah, U.A.E
2006.01 - 2007.11
- Established rapport with guests through consistent excellent service delivery, enhancing repeat business prospects.
- Ensured guest satisfaction by providing prompt and courteous room service.
- Delivered meals to rooms with professionalism and a positive attitude.
- Handled guest inquiries for enhanced customer experience.
- Managed room service orders, ensuring timely delivery and accuracy.
- Assisted customers in their selection of room service items, enhancing the overall dining experience.
- Performed additional duties as needed, supporting overall team efforts within the establishment.
Education
High School -
Sarvodaya Bal Vidyalaya
New DelhiSkills
- Time management
- Emergency management
- Team supervision
- Operational efficiency
- Technical ship handling
- Leadership excellence
Languages
English
Advanced
Arabic
Intermediate
Hindi
Native
Timeline
Captain
Ramada by Wyndham Beach Hotel
2016.11 - Current
Waiter
Hotel Eastern Mangroves Abu Dhabi
2013.11 - 2016.06
Room service waiter
Dubai Marine Beach Resort & Spa
2009.12 - 2011.03
Waiter
Coral Beach Resort
2007.12 - 2009.11
Room service waiter
Coral Beach Resort
2006.01 - 2007.11
High School -
Sarvodaya Bal Vidyalaya