Summary
Overview
Work history
Education
Skills
Languages
Declaration
Timeline
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DHARUN GANI

DHARUN GANI

Dubai,UNITED ARAB EMIRATES

Summary

Accomplished professional with expertise in customer relationship management and supply chain oversight. Demonstrates strong skills in communication mastery, team leadership, and customer orientation. Proficient in data analysis and interpretation, with a focus on performance reporting to drive business success. Committed to leveraging these competencies to enhance operational efficiency and achieve strategic goals.

Overview

8
8
years of professional experience

Work history

Manager Operations

YAHBB LOGISTICS
SHARJAH, Sharjah
01.2024 - 07.2025
  • Monitored courier performance, producing hourly data reports to assess efficiency.
  • Supervised daily warehousing activities to optimise operational processes.
  • Hired and trained new warehouse staff, enhancing overall operational capacity.
  • Implemented an effective order tracking system, ensuring prompt fulfilment of customer orders.
  • Coordinated logistics operations, guaranteeing timely delivery of products.
  • Liaised with transport companies to secure nationwide on-time deliveries.
  • Oversaw efficient receipt, storage, and dispatch of diverse goods.
  • Maintained a clean work environment to promote effective workflow and minimise hazards.
  • Supervised inventory controls, maintaining optimal stock levels at all times.
  • Coordinated logistics operations to ensure timely delivery of products.

Operation & Customer Service Supervisor

J&T Express
Abu dhabi, Abu Dhabi
04.2022 - 11.2023
  • Managed documentation for quality assurance, ensuring accessibility during audits.
  • Streamlined operational processes to boost productivity.
  • Handled high-volume customer inquiries with professionalism and efficiency.
  • Balanced multiple tasks while maintaining service quality.
  • Maintained professionalism during peak call volumes.
  • Led teams to achieve business objectives within budget and deadlines.
  • Optimised inventory management to prevent stockouts and overstocking.
  • Delegated responsibilities effectively to align staff capabilities with business needs.
  • Streamlined customer queries for expedited resolutions.

Customer Service Executive

Aramex
Abu dhabi, united arab emirates
04.2017 - 04.2022
  • Assessed customer needs, providing tailored recommendations to meet specific requirements.
  • Maintained up-to-date knowledge of company policies to ensure accurate information delivery.
  • Managed challenging situations effectively to achieve positive outcomes.
  • Handled high-volume calls while demonstrating professionalism and composure.
  • Coordinated with various departments to facilitate efficient problem resolution.
  • Developed extensive product knowledge, enhancing customer experience through detailed information.
  • Exceeded targets by delivering consistent and comprehensive service.

Education

Bachelor of Engineering - B.E

AMS COLLEGE OF ENGINEERING
INDIa
08/2010 - 04/2014

Skills

  • Customer orientation
  • Communication mastery
  • Team leadership
  • Customer relationship management
  • Supply chain oversight
  • Data analysis
  • Performance reporting
  • Data analysis and interpretation
  • Supply chain management

Languages

English
Fluent
Tamil
Native
hindi
Intermediate

Declaration

 I hereby declare that all the information given above is true & correct to the best of my knowledge

Timeline

Manager Operations

YAHBB LOGISTICS
01.2024 - 07.2025

Operation & Customer Service Supervisor

J&T Express
04.2022 - 11.2023

Customer Service Executive

Aramex
04.2017 - 04.2022

Bachelor of Engineering - B.E

AMS COLLEGE OF ENGINEERING
08/2010 - 04/2014

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DHARUN GANI