Dhaval Vijan
DUBAI,UAE
Summary
Talented leader offering 15 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Manager and Brand Operations Trainer
Zafran Foodmark LLC- Landmark Group
Dubai, United Arab Emirates
01.2019 - Current
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Responsible for P&L for the brand Zafran across all regions and outlets and reporting directly to the Head of Operations for Food Mark.
- Handled the brand's expansion across 2 outlets in KSA and 1 in Kuwait.
- Plan the Annual Marketing calendar of the brand
- Responsible for digital and traditional media marketing to increase sales, ensure footfall and manage the brand
- Tie-ups with digital platforms like Deliveroo, Zomato, Talabat, etc and ensure successful promotions and offers to increase revenue
- Handled the successful rebranding of the outlets at Marina and Mirdiff, Dubai
- Managing the team and ensuring motivation and thus in-turn excellence in service and food
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Assistant Manager
Zafran Foodmark LLC- Landmark Group
Dubai, UAE
01.2015 - 12.2018
- Responsible for the smooth functioning & Sales of the 2 outlets of Zafran in the UAE
- Planning and implementing the festive menu and activities in the restaurant to attract customers
- Ensuring thehighest standards of hygiene across all restaurants as per Dubai Health Authority
- Responsible for Sales and day-to-day functions of the restaurants
- Planning and execution of Online & Offline Marketing initiatives & activities to boost Sales and promote the brand to increase footfall and retain existing customers
- Staff Allocation & Staff duty roster Staff vacation plan & Staff training
- Trained staff on best practices to achieve optimal productivity.
Supervisor
Zafran Foodmark LLC- Landmark Group
Dubai, UAE
12.2012 - 12.2014
- Managing staff duty roster and new joiner training.
- Tracking and updating the Restaurant & Bar inventory
- Managing day-to-day tasks & checklists for theoverall smooth functioning/operation of the restaurant
- Plan marketing and in-mall branding activities to aid footfall and in turn achieve the monthly & quarterly targets
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
Restaurant Supervisor
The Roxburghe Hotel
Edinburgh, UK
07.2010 - 11.2012
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
- Boosted sales through targeted product training and upselling strategy.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Food & Beverage Assistant
Dalmahoy Marriot Hotel
Edinburgh, UK
03.2009 - 06.2010
- Assisted with food service to allow provide aquality dining experience.
- Updated menus regularly, catering to range of dietary requirements to generate return custom.
- Briefed teams on menu changes, daily specials and out-of-stock items.
- Planned seasonal and bespoke menus for special events.
- Planned menus in line with residents' preferences and requirements.
Sun, Hotel, Juhu
Mumbai
01.2008 - 02.2009
- Trained in all the sections of Food and Beverage Service department
- Learned and followed through the standards of the hotel
- Learned and trained in Micros and Fidelio
- Trained in Housekeeping, Butlers, Front Office Department
- Basic knowledge of maintaining the standards of a fine dining restaurant
- In charge of updating the reservation chart between front office and housekeeping department
- Had also done the night audit and handled the cash in the night shift
- In charge of opening and closing of the restaurant
Education
BA - International Hospitality Management
Queen Margaret University
Edinburgh,United Kingdom 06.2008 - 06.2009
Foundation Degree in Arts - Hospitality Management
Institute of Technology and Management
India 06.2006 - 05.2008
NVQ Level 2 - Business
Tilak College of Commerce & Economics
Indian 06.2004 - 04.2006
Skills
- Team Management
- Marketing Strategy
- Digital Media Strategy
- Employee management
- Restaurant cost control
- Analytical Skills
- Operation management
- Recruitment
Interests
Photography, Tennis, Reading, Travelling, Adventurous Trips, Movie & Music enthusiast.
Languages
English
Fluent
Hindi
Fluent
Arabic
Fluent
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Collaborated with ateam of 3 in the development of Brand zafran
Timeline
Restaurant Manager and Brand Operations Trainer
Zafran Foodmark LLC- Landmark Group
01.2019 - Current
Assistant Manager
Zafran Foodmark LLC- Landmark Group
01.2015 - 12.2018
Supervisor
Zafran Foodmark LLC- Landmark Group
12.2012 - 12.2014
Restaurant Supervisor
The Roxburghe Hotel
07.2010 - 11.2012
Food & Beverage Assistant
Dalmahoy Marriot Hotel
03.2009 - 06.2010
BA - International Hospitality Management
Queen Margaret University
06.2008 - 06.2009
Sun, Hotel, Juhu
01.2008 - 02.2009
Foundation Degree in Arts - Hospitality Management
Institute of Technology and Management
06.2006 - 05.2008
NVQ Level 2 - Business
Tilak College of Commerce & Economics
06.2004 - 04.2006
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