Dhaval Vijan
DUBAI,UAE
Summary
Talented leader offering 15 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Manager and Brand Operations Trainer
Zafran Foodmark LLC- Landmark Group
Dubai , United Arab Emirates
01.2019 - Current
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Responsible for P&L for the brand Zafran across all regions and outlets and reporting directly to the Head of Operations for Food Mark.
- Handled the brand's expansion across 2 outlets in KSA and 1 in Kuwait.
- Plan the Annual Marketing calendar of the brand
- Responsible for digital and traditional media marketing to increase sales, ensure footfall and manage the brand
- Tie-ups with digital platforms like Deliveroo, Zomato, Talabat, etc and ensure successful promotions and offers to increase revenue
- Handled the successful rebranding of the outlets at Marina and Mirdiff, Dubai
- Managing the team and ensuring motivation and thus in-turn excellence in service and food
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Assistant Manager
Zafran Foodmark LLC- Landmark Group
Dubai , UAE
01.2015 - 12.2018
- Responsible for the smooth functioning & Sales of the 2 outlets of Zafran in the UAE
- Planning and implementing the festive menu and activities in the restaurant to attract customers
- Ensuring thehighest standards of hygiene across all restaurants as per Dubai Health Authority
- Responsible for Sales and day-to-day functions of the restaurants
- Planning and execution of Online & Offline Marketing initiatives & activities to boost Sales and promote the brand to increase footfall and retain existing customers
- Staff Allocation & Staff duty roster Staff vacation plan & Staff training
- Trained staff on best practices to achieve optimal productivity.
Supervisor
Zafran Foodmark LLC- Landmark Group
Dubai , UAE
12.2012 - 12.2014
- Managing staff duty roster and new joiner training.
- Tracking and updating the Restaurant & Bar inventory
- Managing day-to-day tasks & checklists for theoverall smooth functioning/operation of the restaurant
- Plan marketing and in-mall branding activities to aid footfall and in turn achieve the monthly & quarterly targets
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
Restaurant Supervisor
The Roxburghe Hotel
Edinburgh , UK
07.2010 - 11.2012
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
- Boosted sales through targeted product training and upselling strategy.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Food & Beverage Assistant
Dalmahoy Marriot Hotel
Edinburgh , UK
03.2009 - 06.2010
- Assisted with food service to allow provide aquality dining experience.
- Updated menus regularly, catering to range of dietary requirements to generate return custom.
- Briefed teams on menu changes, daily specials and out-of-stock items.
- Planned seasonal and bespoke menus for special events.
- Planned menus in line with residents' preferences and requirements.
Sun, Hotel, Juhu
Mumbai
01.2008 - 02.2009
- Trained in all the sections of Food and Beverage Service department
- Learned and followed through the standards of the hotel
- Learned and trained in Micros and Fidelio
- Trained in Housekeeping, Butlers, Front Office Department
- Basic knowledge of maintaining the standards of a fine dining restaurant
- In charge of updating the reservation chart between front office and housekeeping department
- Had also done the night audit and handled the cash in the night shift
- In charge of opening and closing of the restaurant
Education
BA - International Hospitality Management
Queen Margaret University
Edinburgh,United Kingdom 06.2008 - 06.2009
Foundation Degree in Arts - Hospitality Management
Institute of Technology and Management
India 06.2006 - 05.2008
NVQ Level 2 - Business
Tilak College of Commerce & Economics
Indian 06.2004 - 04.2006
Skills
- Team Management
- Marketing Strategy
- Digital Media Strategy
- Employee management
- Restaurant cost control
- Analytical Skills
- Operation management
- Recruitment
Interests
Photography, Tennis, Reading, Travelling, Adventurous Trips, Movie & Music enthusiast.
Languages
English
Fluent
Hindi
Fluent
Arabic
Fluent
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Collaborated with ateam of 3 in the development of Brand zafran
Timeline
Restaurant Manager and Brand Operations Trainer
Zafran Foodmark LLC- Landmark Group
01.2019 - Current
Assistant Manager
Zafran Foodmark LLC- Landmark Group
01.2015 - 12.2018
Supervisor
Zafran Foodmark LLC- Landmark Group
12.2012 - 12.2014
Restaurant Supervisor
The Roxburghe Hotel
07.2010 - 11.2012
Food & Beverage Assistant
Dalmahoy Marriot Hotel
03.2009 - 06.2010
BA - International Hospitality Management
Queen Margaret University
06.2008 - 06.2009
Sun, Hotel, Juhu
01.2008 - 02.2009
Foundation Degree in Arts - Hospitality Management
Institute of Technology and Management
06.2006 - 05.2008
NVQ Level 2 - Business
Tilak College of Commerce & Economics
06.2004 - 04.2006
Similar Profiles
Shekeira PernellShekeira Pernell
Paralegal at Zafran Law GroupParalegal at Zafran Law Group
Sema RamSema Ram
Warehouse Assistant at Landmark Group under, Transguard Group LLC, Home CenterWarehouse Assistant at Landmark Group under, Transguard Group LLC, Home Center
Jeannie M. HymanJeannie M. Hyman
Office Manager/Partner at Landmark Public Adjusters Group LLCOffice Manager/Partner at Landmark Public Adjusters Group LLC