DHEERAJ PRABHU
Al Karama, Dubai
Summary
Customer Service & Sales professional with over 6 years of experience in the UAE market and 4+ years of overseas sales experience. Strong background in client handling, sales support, product demonstration, and building long-term customer relationships. Proficient in CRM systems, lead follow-ups, objection handling, and delivering service excellence. Fluent in six languages, with a customer-first mindset and sales-driven approach, currently seeking opportunities as a Sales Executive in the UAE automotive sector to contribute to dealership growth and enhance customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Senior Client Relation Executive
Al-Futtaim Group
Dubai, UAE
05.2023 - 11.2025
- Experienced in using CRM software to update customer details, follow-up schedules, and service coordination.
- Fluent in six languages, allowing seamless communication with customers from different cultural and linguistic backgrounds.
- Trained over 15 new team members in core operational workflows such as managing customer inquiries, processing insurance approvals and resolving unbilled orders.
- Managed inbound and outbound calls, addressing Clients questions, concerns, and requests effectively.
- Conduct follow-up calls/emails to ensure customer satisfaction and gather feedback for service improvement.
- Established trusting relationships with clients by delivering consistent, compassionate care.
- Utilized digital platforms to enhance brand visibility and market reach.
Customer Care Executive
NMC Healthcare
Dubai, UAE
04.2019 - 04.2023
- Resolve complex customer complaints and issues with empathy and professionalism, achieving customer satisfaction rating.
- Follow up on payments from credit customers, ensuring timely billing and collections to support smooth operations.
- Collaborate with internal departments to ensure smooth operations, billing accuracy, and on-time delivery of services.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed 40-60 inbound calls per day, ensuring quick resolution of customer issues and service requests.
- Coordinated with backend teams to ensure smooth workflow and quick issue resolution.
Retail Sales Executive/ Brand Advisor
Vivo Technology ltd
Mangalore, India
12.2014 - 02.2019
- Maintain accurate sales records, track customer feedback, and report daily sales performance to management.
- Stayed updated on new models, pricing, and competitor offers to provide accurate information to customers.
- Maintain accurate sales records, track customer feedback, and report daily sales performance to management.
- Communicated current promotions and special offers to customers, driving engagement and maximizing sales opportunities.
- Collaborate with marketing team to create promotional materials and sales campaigns to generate leads.
- Build and maintain strong relationships with new and existing clients, providing personalized solutions to meet their needs.
- Boosted sales performance by 10% through consistent follow-up and personalized customer service.
- Monitor stock levels, conduct regular inventory checks, and coordinate with inventory team to ensure product availability and restocking.
- Conducted market research to stay competitive within industry.
- Boosted customer satisfaction, implementing service delivery initiatives to drive quality and loyalty.
Education
Bachelor of Business Administration - Retail
🏫Jaipur National University
IndiaSkills
- Strong Communication Skills
- Proficient in HIS, SAP ERP, CRM software, and MS Excel
- Customer Relationship Management
- Sales & Upselling Techniques
- Conflict Resolution
- Coordination and analytical skills
- Target Achievement & Sales Goals
- Closing Techniques
- Team Collaboration
- Advanced Product & Industry Knowledge
- Negotiation mastery
- Pipeline Management - lead tracking & conversion
Languages
English
Advanced
Hindi
Fluent
Urdu
Upper intermediate
Kannada
Advanced
Tulu
Advanced
konkani
Native
Malayalam
Beginner
Accomplishments
- Best Patient Relation Executive 2025
- Service Excellence award 2024
- Best Customer care Executive 2022
- Covid Hero 2021
- Fazaa Award for Outstanding contribution during Covid-19 pandemic 2021
- Best Sales executive 2018
Certification
- Safer Fire Safety Consultancy -Fire Fighting & Prevention Methods - License No-867982
- One million Prompters- Ai course launched by Dubai centre for Ai
- Indian Union Motor Driving School.
Timeline
Senior Client Relation Executive
Al-Futtaim Group
05.2023 - 11.2025
Customer Care Executive
NMC Healthcare
04.2019 - 04.2023
Retail Sales Executive/ Brand Advisor
Vivo Technology ltd
12.2014 - 02.2019
Bachelor of Business Administration - Retail
🏫Jaipur National University