Dheeraj Singh Karki

• Handled diary management for smooth-running administration processes.
• Managed queries in person, by phone and via email with exceptional customer care.
• Organised meetings and events guaranteeing professional results.
• Monitored office inventory supplies, re-ordering for service provisions.
• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Took minutes and thorough notes in meetings for distribution.
• Cultivated and deepened relationships with customers by providing exceptional service.
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
• Established workflow processes and implemented modifications to improve administrative operations.
• Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Prepared regular reports on expenses and office budgets.
• Prepared and analysed financial statements for management teams.
• Led, directed and mentored administrative team to achieve maximum output.
• Organised filing system for important and confidential office documents.
• Carried out onboarding to help new hires adjust to new work environment.
• Hired maintenance vendors to repair damaged office equipment.
• Made travel arrangements and booked accommodation for senior staff.
• Proofread and edited documents typed by colleagues to improve readability.

• Handled diary management for smooth-running administration processes.
• Managed queries in person, by phone and via email with exceptional customer care.
• Organised meetings and events guaranteeing professional results.
• Monitored office inventory supplies, re-ordering for service provisions.
• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Took minutes and thorough notes in meetings for distribution.
• Cultivated and deepened relationships with customers by providing exceptional service.
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
• Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper.
• Established workflow processes and implemented modifications to improve administrative operations.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Prepared regular reports on expenses and office budgets.
• Prepared and analysed financial statements for management teams.
• Led, directed and mentored administrative team to achieve maximum output.
• Organised filing system for important and confidential office documents.
• Carried out onboarding to help new hires adjust to new work environment.
• Hired maintenance vendors to repair damaged office equipment.
• Made travel arrangements and booked accommodation for senior staff.
• Proofread and edited documents typed by colleagues to improve readability.

● Handling Initial inquiries both by telephone and email regarding the company provided services and records of inquiries and follow up to be kept in the database

● Organize and schedule meetings and appointments

● Maintain contact lists

● Produce and distribute correspondence memos, letters, faxes and forms

● Assist in the preparation of regularly scheduled reports

● Develop and maintain a filing system

● Order office supplies

● Book travel arrangements

● Submit and reconcile expense reports

● Provide general support to visitors

● Provide information by answering questions and requests

● Take dictation

● Research and creates presentations

● Generate reports

● Handle multiple projects

● Prepare and monitor invoices

● Develop administrative staff by providing information, educational opportunities and experiential growth opportunities

● Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques

● Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies

● Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; participating in professional societies

● Contribute to team effort by accomplishing related results as needed

● Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

● Organize travel arrangements for senior managers

● Write letters and emails on behalf of other office staff

● Book conference calls, rooms, taxis, couriers, hotels etc.

● Cover the reception desk when required

● Maintain computer and manual filing systems

● Handle sensitive information in a confidential manner

● Take accurate minutes of meetings

● Coordinate office procedures

● Reply to email, telephone or face to face enquiries

● Develop and update administrative systems to make them more efficient

● Resolve administrative problems

● Receive, sort and distribute the mail

● Answer telephone calls and pass them on

● Manage staff appointments

● Oversee and supervise the work of junior staff

● Maintain up-to-date employee holiday records

● Coordinate repairs to office equipment

● Greet and assist visitors to the office

● Photocopy and print out documents on behalf of other colleagues

● Proper document control/filing storage for important drawings, files, layout and other confidential files.

● Consolidating all the documents from different department with regards to tender requirements.

● Reviewing tenders/bids for the preparation of technical proposal.

● Updating, organizing, and filing the pertinent documents in the commercial department.

● Maintaining clients’ portal government & private companies.

● Coordinating with clients, subcontractors and supplier regarding the contract (Renewal and Termination

• Handled diary management for smooth-running administration processes.
• Managed queries in person, by phone and via email with exceptional customer care.
• Organized meetings and events guaranteeing professional results.
• Monitored office inventory supplies, re-ordering for service provisions.
• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Took minutes and thorough notes in meetings for distribution.
• Cultivated and deepened relationships with customers by providing exceptional service.
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
• Established workflow processes and implemented modifications to improve administrative operations.
• Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Prepared regular reports on expenses and office budgets.
• Prepared and analysed financial statements for management teams.
• Led, directed and mentored administrative team to achieve maximum output.
• Organised filing system for important and confidential office documents.
• Carried out onboarding to help new hires adjust to new work environment.
• Hired maintenance vendors to repair damaged office equipment.
• Made travel arrangements and booked accommodation for senior staff.
• Proofread and edited documents typed by colleagues to improve readability.

• Prepared revenue and occupancy forecasting to efficiently manage cash flow.
• Maintained brand image by monitoring appearance, standards and performance of front office staff.
• Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
• Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
• Communicated room status information to housekeeping team for turnover.
• Promoted brand loyalty scheme to boost repeat bookings.
• Performed inspection of public areas and recommended improvements to appropriate departments.
• Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
• Encouraged mutual trust, respect and cooperation among team members.
• Collaborated with travel agents to respond to special requests for rooms and rates.
• Reviewed front office log books and guest feedback forms to identify areas needing improvement.
• Handled inventory control for front office and stationery supplies, reordering low stock items.
• Kept focused on critical components of operations to drive guest satisfaction.
• Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
• Assessed VIP reservations, amenity orders and resumes for incoming house guests.
• Completed weekly front office rota to guarantee optimal cover for operations.
• Generated reports and feedback for presentation to general manager.
• Accepted and recorded vouchers, travellers cheques and other forms of payment.