Dhiraj Sharma
Sharjah
Summary
Accomplished professional specializing in portfolio and performance management, client relationship management, and operational leadership. Expertise in driving business development and acquisitions through customer-focused strategies and financial acumen. Proven success in increasing portfolio revenue, managing extensive client portfolios, and utilizing data analysis for conflict resolution. Dedicated to enhancing organizational success and pursuing strategic growth opportunities.
Overview
16
16
years of professional experience
Work history
Relationship Manager
Abu Dhabi Commercial Bank
Dubai
2022.08 - 2026.02
- Build client relationships to boost banking experience and retention.
- Expand portfolio through strategic referrals and targeted business development initiatives.
- Deliver tailored financial planning and wealth-building solutions to meet clients' goals.
- Manage diverse portfolios for high net worth clients through structured engagement strategies.
- Drive revenue generation by offering comprehensive multi-product solutions.
- Delivered exceptional NTB acquisitions which resulted in higher AUM
- Optimized acquisition via digital channels which resulted in reduced cost of acquisition, which in turn resulted in higher revenue
- Reduced AUM attrition with continuous engagement and offering client's goals based financial solutions
- Delivered consistent performance by delivering exceeding expectations
Team Leader - Acquisition and Portfolio
Deem Finance
Dubai
2019.08 - 2022.05
- Lead telesales team, ensuring seamless sales processes.
- Exceeded sales targets, achieving over 150% of monthly credit card sales from Jan to Oct 2021.
- Developed strategic marketing campaigns with the marketing team to enhance product visibility.
- Motivated agents to maximize sales pipeline through increased dialing efforts.
- Resolved customer relations issues swiftly, enhancing client satisfaction and retention.
- Achieved 150% productivity on cards
- Helped in improving the acquisition via digital transformation
- Lead the pilot digital acquisition team
- Improved application processing in collaboration with credit team
Telesales Executive
Deem Finance
Dubai
2017.08 - 2019.07
- Maximized daily outreach efforts to expand and strengthen sales pipeline.
- Leveraged advanced sales skills to consistently exceed monthly targets by over 100%.
- Enhanced customer retention by identifying needs and effectively communicating product features.
- Developed comprehensive product knowledge through ongoing training and professional development.
- Generated new sales opportunities through strong relationship-building and client referrals.
Operations Team Leader
Cotiviti
Pune
2015.07 - 2016.12
- Led team of 30+ executives to deliver outstanding customer service and client satisfaction.
- Optimized productivity and quality, surpassing internal benchmarks.
- Achieved rapid turnaround times through efficient problem resolution.
- Implemented training programs to elevate service standards.
- Managed inventory effectively, enhancing client appreciation and trust.
Team Leader
Convergys
Pune
2011.09 - 2015.05
- Led a team of 25+ Customer Service & Sales executives in achieving NPS, FCR, C-Sat, and Sales targets.
- Conducted individual coaching and performance analysis, enhancing skills through targeted feedback.
- Promoted sales as a Brand Ambassador for Sony and Apple iPhone, driving brand visibility.
- Developed strong customer relationships through effective communication and problem resolution.
- Facilitated weekly meetings to align internal and external stakeholders on objectives.
SME & CCO
Mphasis
Pune
2010.06 - 2011.09
- Delivered Subject Matter Expertise, enhancing client service standards across teams.
- Managed multi-channel customer interactions, addressing escalations through phone, chat, email, and social media.
- Developed action plans for underperforming teams, driving performance improvements and accountability.
- Trained teams on best practices for customer engagement and conflict resolution.
- Analyzed service metrics to identify trends and recommend strategic improvements.
Education
Bachelor of Computer Applications And Management - BCA
DY. PATIL COLLEGE
Pune, IndiaHSC - Science
R.L.T College of Science
Akola, IndiaSSC - High School
N.W.W. Swavlambi Vidyalaya
Akola, IndiaSkills
- Portfolio and performance management
- Client relationship management
- Leadership and operations
- Business development and acquisitions
- Customer-centric strategies
- Data analysis and conflict resolution
- Financial expertise
- Portfolio revenue growth
- High-volume client portfolios
- Leadership skills
Languages
English
Fluent
Hindi
Native
Marathi
Native
Personal Information
- Date of birth: 04/27/1989
- Nationality: Indian
Affiliations
- MUSIC
Timeline
Relationship Manager
Abu Dhabi Commercial Bank
2022.08 - 2026.02
Team Leader - Acquisition and Portfolio
Deem Finance
2019.08 - 2022.05
Telesales Executive
Deem Finance
2017.08 - 2019.07
Operations Team Leader
Cotiviti
2015.07 - 2016.12
Team Leader
Convergys
2011.09 - 2015.05
SME & CCO
Mphasis
2010.06 - 2011.09
HSC - Science
R.L.T College of Science
SSC - High School
N.W.W. Swavlambi Vidyalaya
Bachelor of Computer Applications And Management - BCA
DY. PATIL COLLEGE