DHIRAJ SHUKLA
Ras Al Khaimah
Summary
Results-driven hospitality professional with over 15 years of experience in food & beverage operations and management at prestigious hotels and resorts. Skilled in managing multiple outlets, leading large teams, ensuring exceptional guest service, and exceeding sales targets. Demonstrated expertise in team leadership, financial management, and operational excellence, driven by a commitment to delivering outstanding guest experiences.
Overview
14
14
years of professional experience
Work History
Assistant Outlet Manager (Head of Department)
Nour Arjaan by Rotana, Fujairah
10.2023 - Current
- Oversee daily operations of the outlet, ensuring smooth and efficient service delivery.
- Lead a team of 15 staff, providing guidance, training, and performance feedback.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Collaborate with the kitchen and service staff to ensure optimal guest satisfaction.
- Monitor inventory levels, manage stock orders, and track supplies to minimize wastage and ensure cost control.
- Assist in setting sales targets and regularly review financials to ensure profit margins are met.
- Implement marketing strategies to boost sales and customer engagement, including promotions and special events.
- Ensure compliance with health and safety regulations, cleanliness, and quality standards.
Pool and Beach Bar Assistant Manager
InterContinental Ras Al Khaimah Resort and Spa
10.2022 - 06.2023
- Managed the daily operations of the pool and beach bar, ensuring exceptional guest service.
- Trained and developed team members to provide top-notch service and increase sales.
- Ensured the outlet's profitability by monitoring inventory, waste, and controlling costs.
- Handled customer complaints and resolved issues to maintain high guest satisfaction.
Lobby Outlets Manager
Hilton Ras Al Khaimah Beach Resort
08.2020 - 06.2022
- Supervised the day-to-day operation of the hotel's lobby outlets, ensuring exceptional guest service.
- Ensured operational efficiency and seamless service delivery in a high-traffic area.
- Conducted regular performance evaluations and provided training to staff to improve service quality.
Room Service Manager
Hilton Ras Al Khaimah Beach Resort
04.2020 - 07.2020
- Managed the room service department, ensuring timely and accurate order delivery to guests.
- Trained staff to uphold Hilton's high service standards and maintain high customer satisfaction.
Restaurant Manager (Pura Vida Brazilian Restaurant)
Hilton Ras Al Khaimah Beach Resort
08.2019 - 03.2020
- Led the operations of the Brazilian restaurant, ensuring excellent service and operational excellence.
- Increased guest satisfaction by introducing special promotions and improving menu offerings.
- Managed inventory, staff, and cost control to improve profitability.
Restaurant Manager (Maarid All Day Dining)
Hilton Ras Al Khaimah Beach Resort
01.2019 - 07.2019
- Directed day-to-day operations of the all-day dining restaurant.
- Ensured high service quality and guest satisfaction while managing financials and inventory.
Assistant Restaurant Manager (Piaceri Da Gustare)
Hilton Ras Al Khaimah Beach Resort
11.2017 - 12.2018
- Assisted in the overall management of the Italian restaurant.
- Delivered exceptional guest experiences and ensured efficient operational flow.
Head Waiter
Sol Beach Bar & Lounge, Hilton Ras Al Khaimah Beach Resort
01.2015 - 04.2017
- Led a team of waitstaff in providing excellent service at the beach bar.
- Trained and supervised staff to deliver superior guest service.
Food & Beverage Supervisor
Sol Beach Bar & Lounge, Hilton Ras Al Khaimah Beach Resort
12.2011 - 05.2013
- Managed food and beverage operations during the pre-opening phase.
- Ensured smooth operations and high levels of guest satisfaction.
Education
Bachelor of Science - Hotel Management
Dr. Dy Patel College of Hotel Management & Catering
01.2009
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Financial & Budget Management
- Inventory Control & Cost Optimization
- Sales Strategy Development
- Health & Safety Compliance
- Conflict Resolution
- Operational efficiency
- Food safety regulations
- Health and safety compliance
- Time management
- Employee training
LANGUAGES
Hindi
English
Timeline
Assistant Outlet Manager (Head of Department)
Nour Arjaan by Rotana, Fujairah
10.2023 - Current
Pool and Beach Bar Assistant Manager
InterContinental Ras Al Khaimah Resort and Spa
10.2022 - 06.2023
Lobby Outlets Manager
Hilton Ras Al Khaimah Beach Resort
08.2020 - 06.2022
Room Service Manager
Hilton Ras Al Khaimah Beach Resort
04.2020 - 07.2020
Restaurant Manager (Pura Vida Brazilian Restaurant)
Hilton Ras Al Khaimah Beach Resort
08.2019 - 03.2020
Restaurant Manager (Maarid All Day Dining)
Hilton Ras Al Khaimah Beach Resort
01.2019 - 07.2019
Assistant Restaurant Manager (Piaceri Da Gustare)
Hilton Ras Al Khaimah Beach Resort
11.2017 - 12.2018
Head Waiter
Sol Beach Bar & Lounge, Hilton Ras Al Khaimah Beach Resort
01.2015 - 04.2017
Food & Beverage Supervisor
Sol Beach Bar & Lounge, Hilton Ras Al Khaimah Beach Resort
12.2011 - 05.2013
Bachelor of Science - Hotel Management
Dr. Dy Patel College of Hotel Management & Catering
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