Dhirar Mazroui
dubai,UAE
Summary
Dynamic professional with expertise in multilingual communication, leadership, and operations coordination. Demonstrates strong capabilities in team management, motivational leadership, and staff training to drive performance excellence. Skilled in data management, documentation control, and process optimisation to enhance operational efficiency. Adept at resolving complaints and conflicts while delivering exceptional customer service. Committed to leveraging problem-solving abilities and strategic planning to achieve organisational goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Waiter server
Nara/Sonara Events
Ras al-Khaimah / Dubai
12.2023 - Current
- Greeted and assisted guests, ensuring a high-quality dining experience.
- Took orders accurately and delivered food and beverages efficiently.
- Maintained knowledge of menu items and promotions to answer customer inquiries.
- Assisted with event setups, including seating arrangements and special requests.
- Prepared tables for guests and reset tables between customers.
Administration Supervisor
ROAD AND TRANSPORT AUTHORITY
Sharjah, UAE
10.2013 - 02.2025
- Oversee toll plaza operations and manage a team to ensure smooth workflow.
- Coordinate with various departments to optimize operational efficiency.
- Address and resolve customer complaints while maintaining a professional approach.
- Manage groups, coordinate with management and engaged in planning, maintaining, scheduling data-entry and daily accounting
- Monitor team performance, identify gaps, and implement training programs.
- Maintain a positive work environment by resolving grievances and promoting teamwork.
- Maintained team harmony by resolving grievances and assisting with conflicts.
- Scheduled workers and allocated resources for routine office operations and special projects.
- Set up staff development schemes for continued team progression.
Field Data Collector
Government of Sharjah Directorate of Public Works
Sharjah
10.2011 - 09.2013
- Collected and managed daily cash transactions accurately.
- Educated customers on road and vehicle policies at border crossings.
- Handled and resolved customer inquiries and complaints professionally.
- Compile, copy, sort and file records of office works and activities.
Waiter
Al Hana Beach Hotel / Sousse
Sousse
01.2010 - 07.2011
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept tables clear of used crockery, glassware and cutlery.
Physical Education and Sports Teacher
EL BASATIN Government Elementary School
Kef
09.2008 - 07.2009
- Advised and assisted by teachers in the field, during my first internship
- Internship College: Swami Aneb .Governorate of Kef (as a physical education teacher) the same activities
- Organised and participated in extracurricular programmes, social activities and sporting events
- Created inclusive and well-rounded lessons, accommodating to all student abilities
- Managed pupil behaviour through appropriate discipline and positive reinforcement
- Built student confidence through interactive teaching and conducting character-building exercises
Working Student Cashier
Celio brand
Sousse
07.2005 - 02.2006
- Welcoming and providing friendly atmosphere to the customers.
- Handling all cash transactions.
- Receive payments.
- Checking daily cash accounts.
- Guiding and solving queries of customers.
- Maintaining monthly, weekly and daily report of transactions.
- Led team to provide exceptional customer service.
- Provided exceptional customer service for positive feedback.
Education
Sport - Physical Education and Sports
Higher Institute of Sport and Physical Education
01.2010 - 12.2010
Bachelor degree - Basic Education Physics
Higher Institute of Sport and Physical Education
01.2010 - 12.2010
Skills
- Strong communication skills in Arabic, English, and French
- Leadership & team management
- Motivational leadership style
- Data management & documentation control
- Operations coordination & process optimization
- Staff training & performance evaluation
- Complaint resolution & customer service excellence
- Problem-solving & conflict resolution
Languages
Arabic
Native
English
Fluent
French
Intermediate
Custom
- Swimming
- Music
- Painting
- Travel
- Reading books about young adolescent's psychology, the history of great athletes and sports in general and especially football
Affiliations
- Swimming, music, painting, and traveling
Certification
Appreciation Certificate
Timeline
Waiter server
Nara/Sonara Events
12.2023 - Current
Administration Supervisor
ROAD AND TRANSPORT AUTHORITY
10.2013 - 02.2025
Field Data Collector
Government of Sharjah Directorate of Public Works
10.2011 - 09.2013
Waiter
Al Hana Beach Hotel / Sousse
01.2010 - 07.2011
Sport - Physical Education and Sports
Higher Institute of Sport and Physical Education
01.2010 - 12.2010
Bachelor degree - Basic Education Physics
Higher Institute of Sport and Physical Education
01.2010 - 12.2010
Physical Education and Sports Teacher
EL BASATIN Government Elementary School
09.2008 - 07.2009
Working Student Cashier
Celio brand
07.2005 - 02.2006
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