Dhouha Kady

• Managed client relationships and provided expert advice on services and products, driving a 15% increase in product sales through upselling and personalized recommendations.
• Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty by offering tailored solutions and alternatives.
• Delivered exceptional service by proactively listening to customer concerns, answering inquiries, and providing accurate product and service information to enhance the client experience.
• Collaborated with the sales team to achieve collective targets, contributing to team goals and exceeding 30% sales growth in a highly competitive market.
• Built long-term client relationships, fostering trust and ensuring repeat business through consistent follow-ups and personalized care.
• Applied critical thinking to analyze customer problems, evaluate solutions, and make the best decisions for both the client and the company.
• Handled high-volume inbound calls, maintaining swift response times while ensuring the delivery of high-quality customer support.
• Provided feedback to management on client concerns and opportunities for improvement, contributing to the optimization of service processes and product offerings.
• Managed high volume of inbound calls for quick resolution of customer issues.

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
• Full training in production: product prototype creation; articles quality checking; monitoring the full process of creation; Manage the shoots of the new collection
• Spearheaded high-impact brand collaborations including LYOUM x STAY TUNES, LYOUM x MACON&LESQUOY, and LYOUM x BENSIMON, which led to increased brand visibility and customer engagement.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Contributed to monthly sales growth by providing customer insights that led to more targeted offers, increasing upsell opportunities by 10%.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Worked closely with cross-functional teams and external partners to ensure seamless execution of collaborative campaigns, contributing to a 30% increase in brand awareness and customer acquisition.
• Managed the photoshoot production for the collection launches, overseeing all aspects of the shoot including location, models, styling, and coordination with photographers to ensure that the brand's vision and messaging were executed flawlessly.

• Managed and motivated the store team to increase sales and ensure efficiency
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
• Generated business by delivering exceptional service and positive engagement
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth; Mange stocks and supervise inventories.
• Coordinated staff training, enhanced sales performance.
• Developed sales targets to motivate team members towards higher achievements.
• Resolved customer complaints promptly, maintained high reputation of the store.

Superior Technician Management Vocational Training Centre in Economic Management
Certification in Economic Management
Jan, 2010 – Dec, 2012

• Completed an intensive vocational training program focused on key areas of economic management, including financial analysis, budgeting, strategic planning, and resource management.
• Gained hands-on experience through real-world case studies and practical applications of management theories.
• Developed a strong understanding of business economics, market analysis, and effective decision-making in organizational settings.
• Enhanced leadership and problem-solving skills through industry-oriented projects and training.
• Graduated with distinction