Summary
Overview
Work History
Education
Skills
Personal Strength
Disclaimer
Timeline
Generic
Dhrumil Dave

Dhrumil Dave

Customer Relation
Surat

Summary

To be in a challenging position in a reputed organization, this involves innovation and scope for growth in my career.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Owner of the company

Hariom International
11.2020 - 07.2025
  • Attending clients
  • Track every parcel
  • Solving client issues
  • Check suspicious parcels
  • Take follow up from employees
  • Check daily accounts of company
  • Looking for good vendors who gave fast service with law rates
  • Developed and maintained strong relationships with clients
  • Managed day-to-day business operations
  • Trained and motivated employees to perform daily business functions.

Guest Relation Executive (Floor Manager)

Virtuous Retail, Surat
06.2019 - 10.2020
  • Sending mail of daily footfall, parking & food box Revenue.
  • Address customer complaints and trying to solve it or escalate to Asst. ops manager when needed.
  • Solving queries of customers and retailers.
  • Maintaining mall cleaning, housekeeping consumables, Parking area, Horticulture and pest control.
  • Make daily mall report and mail it to seniors.
  • Make annual mall report and mail it to seniors.
  • Giving command to housekeeping staff, security staff, parking staff, horticulture staff and food box staff.
  • Check collection of parking area and food box collection on daily basis and handover to accountant.

Asst. Store manager

XIMI VOGUE, Surat
10.2018 - 05.2019
  • Maintain fast moving product list.
  • Send mail and update daily Cash collection and sale report.
  • Guiding and solving queries of customers.
  • Handling all the cash and card transactions.
  • Providing training to new joined cashier and sales person.
  • Maintaining daily, weekly and monthly report of transactions.

Asst. Manager

Kitcy’s Restaurant, Surat
04.2015 - 08.2018
  • Greet and welcome customers.
  • Responsible for smooth operation, revenue generation and overall profitability of the Restaurant.
  • Maintaining hygiene and over all ambience of the Restaurant
  • Promote and sell customized Combos and offers for the day
  • Building and maintaining customer relationships to increase repeat customers.
  • Impart product training to staff and ensure high Service standards.
  • Maintain employee duty roaster including on job training, vacations and paid time off,and overtime scheduling.

Supervisor

Cinepolis, Surat
04.2014 - 03.2015
  • Greet and welcome customers.
  • Taking orders for food or beverage.
  • Presenting prices and packing options, processing cash or card payments.
  • Operating food preparation equipment, and maintaining the stand clean and sanitized.
  • Managing the customers query.

Education

Higher Secondary School Certificate - Commerce stream

I.C. Gandhi High School
03.2011

Secondary School Certificate - undefined

Vivek Vidhyalay
03.2009

Skills

  • Self-Motivated
  • Guest Relations
  • Problem solving
  • Positive Attitude
  • Enthusiastic
  • Customer service
  • Warm & Friendly
  • Responsiveness
  • Quality Control
  • Well organized
  • Leadership skill

Personal Strength

  • Ability to easily adapt with new people and environment.
  • Ability to identify my mistake and correct them to improve performance.

Disclaimer

I hereby declare that above all the information is correct to the best of my knowledge and belief.

Timeline

Owner of the company

Hariom International
11.2020 - 07.2025

Guest Relation Executive (Floor Manager)

Virtuous Retail, Surat
06.2019 - 10.2020

Asst. Store manager

XIMI VOGUE, Surat
10.2018 - 05.2019

Asst. Manager

Kitcy’s Restaurant, Surat
04.2015 - 08.2018

Supervisor

Cinepolis, Surat
04.2014 - 03.2015

Secondary School Certificate - undefined

Vivek Vidhyalay

Higher Secondary School Certificate - Commerce stream

I.C. Gandhi High School

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