Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Diaa Moustafa

Diaa Moustafa

Ajman

Summary

A dedicated and results-oriented Food and Beverage Supervisor with 5+ years of experience in high-volume, luxury hospitality environments. Proven track record of leading teams to exceed performance targets, enhance customer satisfaction, and optimize operational efficiency. Expertise in pre-opening operations, staff development, and financial management. Quickly adapt and contribute to team success through strong leadership and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Floor Supervisor (Pre-opening)

Plaza Premium Lounge
10.2023 - 11.2024
  • Successfully led the Airport Lounge team of 20 employees in a high-volume operation
  • Delivered a unique customer service and assisted to reach 4.8 on Google reviews
  • Exceeded the monthly revenue target continually from 20% to 25% above the forecast
  • Communicated appraisal arrangements, helping employees to achieve their development goals
  • Observed the employees' progress, offered feedback to management on additional training requirements
  • Designed new learning and development programs that deliver the best employment practice
  • Improved Front-of-House (FOH) team productivity by elevating greeting and check-in processes
  • Promoted positive atmosphere and went above and beyond to guarantee each customer receives exceptional service
  • Implemented a requisition and purchase system for the Lounge operation
  • Worked closely with full coordination with the Airport authorities and all the partners to ensure a smooth operation

Cluster Restaurant Supervisor (Acting Assistant Restaurant Manager)

The WB Curio Collection by Hilton
11.2021 - 07.2023
  • Supported the Outlet/Restaurant Manager in development and administration of controls for all phases of the outlet
  • Provided an exceptional and friendly experience to the guests by exceeding their expectations
  • Ensured the day-to-day operation of the outlet in accordance with established policies and procedures
  • Managed the time records for all team members and plans duty roster and vacation plans
  • Conducted the team's daily briefing and shared (occupancy, forecast, trends, reservations, festive periods)
  • Provided the feedback to the Outlet Manager on colleague's performance through personal observations
  • Completed on-the-job training for 18 team members and ensured all the topics were covered perfectly
  • Monitored all the restaurant reservations have been updated and well communicated
  • Uphold all the requisitions for the restaurant with suppliers' dealings when is required
  • Translated all the required buffet tags, updated menus, and promotions

Food and Beverage Supervisor (Outlet - in charge)

Anantara Eastern Mangroves Hotel
09.2020 - 10.2021
  • Supervised and coordinated the daily operations of the F&B outlets, including restaurants, bars, and banquets
  • Enhanced the guest experience by providing excellent service, anticipating guest needs, and addressing any concerns promptly
  • Led, trained, and developed the team, ensured they adhere to service standards and operational guidelines
  • Oversaw the set-up, service, and breakdown of F&B events, ensuring smooth execution
  • Maintained inventory control and order supplies as needed to ensure efficient operations
  • Assisted in monitoring F&B budgets, ensuring cost controls and maximizing profitability
  • Implemented and maintain health and safety standards, ensuring compliance with all local regulations
  • Supported the F&B Manager with administrative duties, including reporting and scheduling

In Room Dining Supervisor (Pre-opening)

Emerald Palace Kempinski Hotel
09.2018 - 08.2020
  • Led the In Room Dining team to deliver efficient and professional service
  • Conducted the daily briefings and ensure team adherence to policies and standards
  • Trained and guided the team to improve performance and service quality
  • Monitored the preparation and delivery of the orders to ensure accuracy and timeliness
  • Managed the VIP amenities and special requests with attention to details
  • Foster in creating a luxurious dining experiences for the guests
  • Implemented upselling techniques to maximize revenue
  • Enforced the food safety, hygiene, and grooming standards
  • Ensured full compliance with hotel policies and government regulations
  • Consistently minimized the variances with the monthly inventory
  • Prepared accurate financial reports, including cash handling and POS transactions

In Room Dining Sales Agent (Pre-opening)

Jumeirah Al Naseem Resort
10.2016 - 08.2018
  • Adeptly handled the orders placing process while dealing with guest's requests and orders, courteously, efficiently, and promptly
  • Awareness of all the menus and ongoing promotions in the Resort and gave the best recommendations to the guests
  • Provided a high standard of quality and followed-up to ensure proper delivery time on time as well as speedy service
  • Followed all operating standards and well understood to achieve the highest level of service
  • Organized the documents and tracked the clearance process
  • Processed all payment methods in accordance with accounting procedures and policies
  • Completed the designated closing reports in the point-of-sale system
  • Coordinated and worked closely with the Front Office team on delivering 300 to 350 VIP amenities daily
  • Maintained smooth communication with the corresponding kitchen staff for flawless service
  • Helped in coordinating, setting up and clearing In Room Dining tables if required and assist in preparing the daily mise-en place

Education

High School Diploma - Hospitality and Hotels Management

Advanced Technical School for Hotel's Affairs
Cairo

Skills

  • Team leadership
  • Food and Beverage operations
  • Time management
  • Training development
  • Teamwork
  • Revenue Growth & Up selling techniques
  • Multi-tasking
  • Financial Reporting & Budgeting
  • Positive attitude
  • Inventory management
  • Well-groomed
  • Food Safety & Hygiene Compliance
  • Creative problem-solving
  • Point of Sale systems (Symphony - Micros - Agilysys)
  • Attention to details
  • Property Management Systems (Opera, SevenRooms)
  • Customer service excellence
  • Microsoft office (Word, Excel, PowerPoint, Outlook)

Certification

  • Certified Department Trainer (Plaza Premium Group)
  • Certified Fire warden (Zayed International Airport)
  • Certified Essential Food Safety (Abu Dhabi Food Control Authority)
  • Certified Dubai Way Champion (Department of Tourism and Commerce, Dubai)

Languages

Arabic
English

Personal Information

  • Available: Ready to join immediately
  • Visa Status: Valid UAE Golden Visa

Timeline

Floor Supervisor (Pre-opening)

Plaza Premium Lounge
10.2023 - 11.2024

Cluster Restaurant Supervisor (Acting Assistant Restaurant Manager)

The WB Curio Collection by Hilton
11.2021 - 07.2023

Food and Beverage Supervisor (Outlet - in charge)

Anantara Eastern Mangroves Hotel
09.2020 - 10.2021

In Room Dining Supervisor (Pre-opening)

Emerald Palace Kempinski Hotel
09.2018 - 08.2020

In Room Dining Sales Agent (Pre-opening)

Jumeirah Al Naseem Resort
10.2016 - 08.2018

High School Diploma - Hospitality and Hotels Management

Advanced Technical School for Hotel's Affairs

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Diaa Moustafa