Diaa Moustafa
Ajman
Summary
A dedicated and results-oriented Food and Beverage Supervisor with 5+ years of experience in high-volume, luxury hospitality environments. Proven track record of leading teams to exceed performance targets, enhance customer satisfaction, and optimize operational efficiency. Expertise in pre-opening operations, staff development, and financial management. Quickly adapt and contribute to team success through strong leadership and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Supervisor (Pre-opening)
Plaza Premium Lounge
Abu Dhabi, United Arab Emirates
10.2023 - 11.2024
- Successfully led the Airport Lounge team of 20 employees in a high-volume operation
- Delivered a unique customer service and assisted to reach 4.8 on Google reviews
- Exceeded the monthly revenue target continually from 20% to 25% above the forecast
- Communicated appraisal arrangements, helping employees to achieve their development goals
- Observed the employees' progress, offered feedback to management on additional training requirements
- Designed new learning and development programs that deliver the best employment practice
- Improved Front-of-House (FOH) team productivity by elevating greeting and check-in processes
- Promoted positive atmosphere and went above and beyond to guarantee each customer receives exceptional service
- Implemented a requisition and purchase system for the Lounge operation
- Worked closely with full coordination with the Airport authorities and all the partners to ensure a smooth operation
Cluster Restaurant Supervisor (Acting Assistant Restaurant Manager)
The WB Curio Collection by Hilton
Abu Dhabi, United Arab Emirates
11.2021 - 07.2023
- Supported the Outlet/Restaurant Manager in development and administration of controls for all phases of the outlet
- Provided an exceptional and friendly experience to the guests by exceeding their expectations
- Ensured the day-to-day operation of the outlet in accordance with established policies and procedures
- Managed the time records for all team members and plans duty roster and vacation plans
- Conducted the team's daily briefing and shared (occupancy, forecast, trends, reservations, festive periods)
- Provided the feedback to the Outlet Manager on colleague's performance through personal observations
- Completed on-the-job training for 18 team members and ensured all the topics were covered perfectly
- Monitored all the restaurant reservations have been updated and well communicated
- Uphold all the requisitions for the restaurant with suppliers' dealings when is required
- Translated all the required buffet tags, updated menus, and promotions
Food and Beverage Supervisor (Outlet - in charge)
Anantara Eastern Mangroves Hotel
Abu Dhabi, United Arab Emirates
09.2020 - 10.2021
- Supervised and coordinated the daily operations of the F&B outlets, including restaurants, bars, and banquets
- Enhanced the guest experience by providing excellent service, anticipating guest needs, and addressing any concerns promptly
- Led, trained, and developed the team, ensured they adhere to service standards and operational guidelines
- Oversaw the set-up, service, and breakdown of F&B events, ensuring smooth execution
- Maintained inventory control and order supplies as needed to ensure efficient operations
- Assisted in monitoring F&B budgets, ensuring cost controls and maximizing profitability
- Implemented and maintain health and safety standards, ensuring compliance with all local regulations
- Supported the F&B Manager with administrative duties, including reporting and scheduling
In Room Dining Supervisor (Pre-opening)
Emerald Palace Kempinski Hotel
Dubai, United Arab Emirates
09.2018 - 08.2020
- Led the In Room Dining team to deliver efficient and professional service
- Conducted the daily briefings and ensure team adherence to policies and standards
- Trained and guided the team to improve performance and service quality
- Monitored the preparation and delivery of the orders to ensure accuracy and timeliness
- Managed the VIP amenities and special requests with attention to details
- Foster in creating a luxurious dining experiences for the guests
- Implemented upselling techniques to maximize revenue
- Enforced the food safety, hygiene, and grooming standards
- Ensured full compliance with hotel policies and government regulations
- Consistently minimized the variances with the monthly inventory
- Prepared accurate financial reports, including cash handling and POS transactions
In Room Dining Sales Agent (Pre-opening)
Jumeirah Al Naseem Resort
Dubai, United Arab Emirates
10.2016 - 08.2018
- Adeptly handled the orders placing process while dealing with guest's requests and orders, courteously, efficiently, and promptly
- Awareness of all the menus and ongoing promotions in the Resort and gave the best recommendations to the guests
- Provided a high standard of quality and followed-up to ensure proper delivery time on time as well as speedy service
- Followed all operating standards and well understood to achieve the highest level of service
- Organized the documents and tracked the clearance process
- Processed all payment methods in accordance with accounting procedures and policies
- Completed the designated closing reports in the point-of-sale system
- Coordinated and worked closely with the Front Office team on delivering 300 to 350 VIP amenities daily
- Maintained smooth communication with the corresponding kitchen staff for flawless service
- Helped in coordinating, setting up and clearing In Room Dining tables if required and assist in preparing the daily mise-en place
Education
High School Diploma - Hospitality and Hotels Management
Advanced Technical School for Hotel's Affairs
CairoSkills
- Team leadership
- Food and Beverage operations
- Time management
- Training development
- Teamwork
- Revenue Growth & Up selling techniques
- Multi-tasking
- Financial Reporting & Budgeting
- Positive attitude
- Inventory management
- Well-groomed
- Food Safety & Hygiene Compliance
- Creative problem-solving
- Point of Sale systems (Symphony - Micros - Agilysys)
- Attention to details
- Property Management Systems (Opera, SevenRooms)
- Customer service excellence
- Microsoft office (Word, Excel, PowerPoint, Outlook)
Certification
- Certified Department Trainer (Plaza Premium Group)
- Certified Fire warden (Zayed International Airport)
- Certified Essential Food Safety (Abu Dhabi Food Control Authority)
- Certified Dubai Way Champion (Department of Tourism and Commerce, Dubai)
Languages
Arabic
English
Personal Information
- Available: Ready to join immediately
- Visa Status: Valid UAE Golden Visa
Timeline
Floor Supervisor (Pre-opening)
Plaza Premium Lounge
10.2023 - 11.2024
Cluster Restaurant Supervisor (Acting Assistant Restaurant Manager)
The WB Curio Collection by Hilton
11.2021 - 07.2023
Food and Beverage Supervisor (Outlet - in charge)
Anantara Eastern Mangroves Hotel
09.2020 - 10.2021
In Room Dining Supervisor (Pre-opening)
Emerald Palace Kempinski Hotel
09.2018 - 08.2020
In Room Dining Sales Agent (Pre-opening)
Jumeirah Al Naseem Resort
10.2016 - 08.2018
High School Diploma - Hospitality and Hotels Management
Advanced Technical School for Hotel's Affairs