Dian Ihza Maulana
Abu Dhabi,United Arab Emirates
Summary
Dedicated and service-oriented hospitality professional with experience in In-Room Dining, Mini Bar operations, within a luxury hotel environment. Passionate about delivering exceptional guest experiences and fostering a high-performing team.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Waiter – In-Room Dining & Mini Bar
Conrad Abu Dhabi Etihad Towers
Abu Dhabi, UAE
2025.08 - 2026.04
- Deliver food and beverages promptly and courteously to guest rooms
- Confirm that order is complete and correct upon delivery and offer any additional assistance the guest may need.
- Respond to guests' questions or additional requests in a timely and polite manner.
- Check back with guests to ensure their satisfaction with service and food quality.
- Handle any complaints or issues promptly and report them to supervisor if necessary.
- Communicate with kitchen and other hotel departments (e.g., housekeeping) to ensure smooth and efficient service.
- Accurately process guest orders using hotel's POS (Point of Sale) system.
- Handle payment transactions when applicable, ensuring that correct charges are applied to guest’s room or credit
Room Attendant
Conrad Abu Dhabi Etihad Towers
Abu Dhabi, UAE
2023.02 - 2025.11
- Cleaned and maintained guest rooms
- Ensured room setup and amenities
- Reported maintenance issues
- Maintained cleanliness standards
- Responded to guest requests
Education
Ceremony Collage Tegal
Jawa Tengah, Indonesia 2022.06 - 2023.02
Skills
- Strong communication and guest service skill
- In-room dining & minibar operations
- Food & beverage knowledge
- Time management and multitasking
- Problem-solving and complaint resolution
- Hygiene and safety standards (HACCP awareness)
Timeline
Waiter – In-Room Dining & Mini Bar
Conrad Abu Dhabi Etihad Towers
2025.08 - 2026.04
Room Attendant
Conrad Abu Dhabi Etihad Towers
2023.02 - 2025.11
Ceremony Collage Tegal
2022.06 - 2023.02