Travelling
Dian Suhayati
Airside Team Leader
Dubai,DU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced Team Leader with over ten years of experience in Aviation Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Airside Team Leader
Dnata
Dubai, United Arab Emirates
02.2013 - Current
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Delivered services to customer requirement within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Ticketing Agent
Srilankan Airlines
Jakarta, Indonesia
10.2012 - 01.2013
- Reviewed tickets, identification and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Input customer reservations, payment sources and contact details into Sabre system.
- Sold flight tickets to customers and assisted with trip planning through scheduling, pricing.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Airport Customer Service Agent
Kuala Lumpur Airport Services (KLAS)
Kuala Lumpur, Malaysia
12.2004 - 12.2006
- Used airline computer system to create airline tickets and boarding passes.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Communication - Public Relations
UPN Veteran Yogyakarta
Indonesia 08.2009 - 08.2012
Vocational Degree - Tourism Management
University of Indonesia
Indonesia 08.2001 - 08.2004
Skills
Team leadership and supervision
Cross-functional teams leadership
Interests
Timeline
Airside Team Leader
Dnata
02.2013 - Current
Ticketing Agent
Srilankan Airlines
10.2012 - 01.2013
Bachelor of Communication - Public Relations
UPN Veteran Yogyakarta
08.2009 - 08.2012
Airport Customer Service Agent
Kuala Lumpur Airport Services (KLAS)
12.2004 - 12.2006
Vocational Degree - Tourism Management
University of Indonesia
08.2001 - 08.2004