Diana Arsene
Abu Dhabi
Summary
Detail-oriented professional seeking a challenging position that will allow me to consolidate my knowledge and work experience, providing an opportunity for professional and personal growth.
Overview
10
10
years of professional experience
Work History
Cabin Manager
ETIHAD AIRWAYS
Abu Dhabi
08.2023 - Current
- OVERALL IN CHARGE OF ALL SAFETY AND SECURITY ASPECTS OF THE FLIGHT
- CONDUCTING IN FLIGHT TEAM AND LEADERS BRIEFING
- ASSESING CREW PERFORMANCE THROUGH IREVIEWS,SNAPSHOTS AND MONTHLY REWIEWS
- COACHING ,MENTORING AND GUIDING EXPERIENCED AND JUNIOR CREW
- SUBMITING RELEVANT REPORTS ,DOCUMENTATION AND PAPERWORK APPLICABLE TO THE FLIGHT
- SUPPORTING SERVICE DELIVERY IN ANY CABIN AS REQUIRED
- PROACTIVE MEASURMENT THROUGHT GUEST SATISFACTION AT REGULAR TIMES
DELIVERING SERIVICE RECOVERY PROCESS AND procedures
Premium Cabin Crew
Etihad Airways
Abu Dhabi
04.2022 - Current
- Providing exceptional in flight service by adapting to each individual specific requirements, including last minute catering orders
- Managing and facilitating VIP s requests to maintain a high level of comfort and privacy
- Implementing VIP protocol as required
- Monitoring and guiding junior crew members in order to achieve success
- Presenting and promoting in flight products together with food and beverage pairing and presentation.
Cabin Crew
Etihad Airways
Abu Dhabi
07.2015 - 03.2022
- Conducting preflight,inflight and post-flight checks to ensure that the highest levels of safety are achieved at all times
- Providing exceptional customer service by having a sense of cultural awareness and being attentive to each detail and individual requirements
- Maintaining high grooming standards and personal presentation all the time
- Participating in promotional events and exhibitions.
Assistant Manager
S.C.Buy4Fun GROUP SRL
Craiova
01.2014 - 06.2015
- Offering assistance and administrative support to customers as part of a reliable team
- Storing materials, paperwork and computer-based information
- Supervising staff on external projects
- Promoting, updating and maintaining company's website and other related websites.
Education
HighschoolDegree - Philology
CAROL I Highschool
Bachelor's Degree - Practical Courses and Linguistics
University of Craiova, Faculty of Letters and Teaching
CHRP-Certified Human Resource Professional -
Regional Educational Institute
Skills
- Offering assistance and administrative support to customers as part of a reliable team
- Storing materials, paperwork and computer-based information
- Supervising staff on external projects
- Promoting,updating and maintaining company's website and other related websites
- Self motivated person
- Constant learner
- Able to communicate effectively and work collaboratively in a team
- Easily adaptive to multicultural environments gained through school experience:direct contact to native English teachers and students
- Strong core values:integrity ,honestity and trustworthiness
- Able to manage change with a conflict-solving attitude
- Able to work under pressure
- Coaching and mentoring co workers in order to achieve success
- Proactive and critical thinking in unpredictable situations
- Delegating tasks and assignments in order to achieve specific goals
- Confident in handling new tasks
- Good command of Microsoft OfficeTM tools: Word, MExcel TM,Power Point
- Good knowledge of web browsers and email applications
Personal Information
- Height: 165cm
- Weight: 53kg
- Date of Birth: 05/08/93
- Gender: Female
- Nationality: Romanian
Hobbies and Interests
- Beauty
- Ice skating
- Sports
- Travelling
- Photography
- Arts
Languages
- Romanian
- English-Advanced
- Spanish-Beginner
Timeline
Cabin Manager
ETIHAD AIRWAYS
08.2023 - Current
Premium Cabin Crew
Etihad Airways
04.2022 - Current
Cabin Crew
Etihad Airways
07.2015 - 03.2022
Assistant Manager
S.C.Buy4Fun GROUP SRL
01.2014 - 06.2015
HighschoolDegree - Philology
CAROL I Highschool
Bachelor's Degree - Practical Courses and Linguistics
University of Craiova, Faculty of Letters and Teaching
CHRP-Certified Human Resource Professional -
Regional Educational Institute
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