Diana Chepkoech
Al Satwa,UAE
Summary
A dedicated and hardworking professional with experience in customer care, security management and housekeeping. Skilled in maintaining cleanliness, ensuring safety, and delivering excellent service. Seeking a suitable position in a reputable organization in the UAE where I can utilize my skills and grow professionally.
Overview
14
14
years of professional experience
6026
6026
years of post-secondary education
Work history
Housekeeping / Cleaner
Maid.CC LLC
Uae, Dubai
2025.06 - Current
- Responsible for cleaning and maintaining assigned areas.
- Ensured hygiene standards were met and exceeded.
- Assisted with daily facility upkeep and supplies management.
Care giver
Individual
Nairobi , Kenya
2023.12 - 2024.08
- Adapted care plans to meet individual needs, enhancing comfort level of patients.
- Participated in therapeutic activities with patients; enhanced mental well-being.
- Prepared nutritious meals for better patient wellbeing.
- Prepared healthy meals daily; promoted good nutrition habits among patients.
Security Management & CCTV Monitoring
Kenya Agricultural Livestock Research Organization
Nairobi , Kenya
2016.01 - 2023.01
- Monitored and safeguarded premises, ensuring safety and compliance.
- Controlled entry and exit points and maintained security logs.
- Responded promptly to incidents and emergencies.
- Surveillance of the CCTV; collecting data and analysing.
Customer Care Assistant & Front Desk
Kenya Agricultural Livestock Research Organization
Nairobi , Kenya
2014.01 - 2015.01
- Assisted customers with inquiries and service requests.
- Handled transactions and maintained customer satisfaction.
- Built positive relationships through excellent communication skills.
- Customer care; dealing with customers, counselling customers.
- Receiving calls and directing (Call center).
Stores supervisor
Coca-Cola company
Nairobi , Kenya
2012.01 - 2013.04
- Bolstered employee morale with team-building activities.
- Reviewed and updated safety protocols, ensuring safe working environment.
- Coordinated with suppliers for timely restocking of products.
- Handled customer complaints effectively, improving brand reputation.
- Strengthened customer loyalty through excellent service standards.
- Improved store efficiency by implementing inventory control systems.
Education
Certificate - Certificate
Kaptoboit primary
Kericho2001-11
Diploma - Adminstration business
Glomise Institute &Technical college
Nairobi 2011-11
High School Certificate - Certificate
Kipsolu high school
Kapsuser2009
Skills
- Basic Computer Knowledge
- MS Word, Excel, PowerPoint
- Desktop Operations and Data Entry
- Reliable and punctual
- Strong communication and teamwork skills
- Excellent attention to detail
- Adaptable and quick learner
Languages
English – Fluent
Kalenjin – Mother Tongue
Kiswahili- Fluent
References
Available upon request.
Declaration
I hereby, declare that above mentioned details are true and correct to the best of my knowledge and belief.
Timeline
Housekeeping / Cleaner
Maid.CC LLC
2025.06 - Current
Care giver
Individual
2023.12 - 2024.08
Security Management & CCTV Monitoring
Kenya Agricultural Livestock Research Organization
2016.01 - 2023.01
Customer Care Assistant & Front Desk
Kenya Agricultural Livestock Research Organization
2014.01 - 2015.01
Stores supervisor
Coca-Cola company
2012.01 - 2013.04
Certificate - Certificate
Kaptoboit primary
Diploma - Adminstration business
Glomise Institute &Technical college
High School Certificate - Certificate
Kipsolu high school