Summary
Overview
Work history
Education
Skills
Languages
References
Declaration
Timeline
Generic
Diana  Chepkoech

Diana Chepkoech

Al Satwa,UAE

Summary

A dedicated and hardworking professional with experience in customer care, security management and housekeeping. Skilled in maintaining cleanliness, ensuring safety, and delivering excellent service. Seeking a suitable position in a reputable organization in the UAE where I can utilize my skills and grow professionally.

Overview

14
14
years of professional experience
6026
6026
years of post-secondary education

Work history

Housekeeping / Cleaner

Maid.CC LLC
Uae, Dubai
2025.06 - Current
  • Responsible for cleaning and maintaining assigned areas.
  • Ensured hygiene standards were met and exceeded.
  • Assisted with daily facility upkeep and supplies management.

Care giver

Individual
Nairobi , Kenya
2023.12 - 2024.08
  • Adapted care plans to meet individual needs, enhancing comfort level of patients.
  • Participated in therapeutic activities with patients; enhanced mental well-being.
  • Prepared nutritious meals for better patient wellbeing.
  • Prepared healthy meals daily; promoted good nutrition habits among patients.

Security Management & CCTV Monitoring

Kenya Agricultural Livestock Research Organization
Nairobi , Kenya
2016.01 - 2023.01
  • Monitored and safeguarded premises, ensuring safety and compliance.
  • Controlled entry and exit points and maintained security logs.
  • Responded promptly to incidents and emergencies.
  • Surveillance of the CCTV; collecting data and analysing.

Customer Care Assistant & Front Desk

Kenya Agricultural Livestock Research Organization
Nairobi , Kenya
2014.01 - 2015.01
  • Assisted customers with inquiries and service requests.
  • Handled transactions and maintained customer satisfaction.
  • Built positive relationships through excellent communication skills.
  • Customer care; dealing with customers, counselling customers.
  • Receiving calls and directing (Call center).

Stores supervisor

Coca-Cola company
Nairobi , Kenya
2012.01 - 2013.04
  • Bolstered employee morale with team-building activities.
  • Reviewed and updated safety protocols, ensuring safe working environment.
  • Coordinated with suppliers for timely restocking of products.
  • Handled customer complaints effectively, improving brand reputation.
  • Strengthened customer loyalty through excellent service standards.
  • Improved store efficiency by implementing inventory control systems.

Education

Certificate - Certificate

Kaptoboit primary
Kericho
2001-11

Diploma - Adminstration business

Glomise Institute &Technical college
Nairobi
2011-11

High School Certificate - Certificate

Kipsolu high school
Kapsuser
2009

Skills

  • Basic Computer Knowledge
  • MS Word, Excel, PowerPoint
  • Desktop Operations and Data Entry
  • Reliable and punctual
  • Strong communication and teamwork skills
  • Excellent attention to detail
  • Adaptable and quick learner

Languages

English – Fluent
Kalenjin – Mother Tongue
Kiswahili- Fluent

References

Available upon request.

Declaration

I hereby, declare that above mentioned details are true and correct to the best of my knowledge and belief.

Timeline

Housekeeping / Cleaner

Maid.CC LLC
2025.06 - Current

Care giver

Individual
2023.12 - 2024.08

Security Management & CCTV Monitoring

Kenya Agricultural Livestock Research Organization
2016.01 - 2023.01

Customer Care Assistant & Front Desk

Kenya Agricultural Livestock Research Organization
2014.01 - 2015.01

Stores supervisor

Coca-Cola company
2012.01 - 2013.04

Certificate - Certificate

Kaptoboit primary

Diploma - Adminstration business

Glomise Institute &Technical college

High School Certificate - Certificate

Kipsolu high school
Diana Chepkoech