Diana Dsouza

• Promote Strategic partnerships with external stakeholders to enhance agency visibility and reputation in the industry.
• Verification of International Agents (Brokers) Documents and making sure the contracts/Agreements are in place between Azizi Developments and Brokers.
• Making sure the Marketing materials are updated and shared with clients via emails.
• Handling Contact Center/WattsApp enquires and directing them to the right team/Department,
• International team coordination and communication.
• Verify International Account Managers commission, Sales Invoices and memos.
• Broker lead allocation to the each Account Managers in the team.
• Created an environment conducive to teamwork by promoting open communication channels among employees at different hierarchies.
• Coordinated staff training programs to improve overall competency and performance levels within the organization.
• Supporting in office set-ups internationally, particularly communication with our legal team.
• Supporting in daily reports to each account Managers according to countries.
• Supporting in weekly reports to the Agency Director for Meetings with Sales, for Assignments of Sales Consultants and for Global Meetings with the Account Managers.

• Managing Move‑in/Move‑out permits and Access Card Activation requests (via emails) for all communities.
• Creating memos and community violation fine receipts for resident.
• Managing Service requests: raised Via 800‑EMAAR, Watts app, Emaar‑One App and social media for (All communities).
• Managing Reception: Provide resolution on enquires to walk‑in residents in Al Murad Towers (Reception).
• Managing We‑Care and Sakani Service Requests raised Via Email for all communities.
• Managing Emails: complaints sent via portal (communitis@ecm.ae) for all communities.
• Managing D‑Sat Resident reports: Calling and explaining issues on closed D‑sat rated residents in community.
• Managing/Booking calendar for appointments, meeting and maintaining schedules on behalf of Association and Facilities Managers.
• Managing calls, new emails and responses to clients on behalf of Manager.
• Holds regular meetings to brief and communicate with all office staff on all business‑related information and operational related matters and recording minutes.
• Prepare ad‑hoc reports on projects as needed.
• Copy/scan, check for accuracy and edit files, like contracts and office documents in files and on digital records.
• Manage flow of documentation within organization along with confidentiality around sensitive information and terms of agreement.
• Providing administrative support to Property Management staff with correspondence, paperwork and calls with emails.
• Maintaining administrative duties of preparing office inventories, supplies, management reports, responding to email and incoming calls and letters and filing all important documents of company.
• Managing Property key inventory for all Landlords and updating key register.
• Reminders to Landlords on appointments, accounts, Property maintenance, Move‑ins, handovers and inspections of apartments and review Ejari, Chiller charges and Gas connections, etc.
• Face to face interaction with clients, owners and tenants and handling their requests and needs if any.

Cold calling from company Data and Yellow pages for businesses for Insurance policies. Dealing with selling policies and filling paperwork.

Full Customer Service given from giving quotes till filing for claims for the customer (Sales). Respond to telephone and in-person requests for information.

•Managed and maintained account information for the customers having Loans (Personal and Auto) and Credit Cards.

• Up‑sell financial products basis customer needs on their accounts (insurance and supplementary cards).

• Reviewed the account and advised in Top ups and consolidations for their loan management.