Diana Kelimbetova
Dubai
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Agent
Jumeirah Group
04.2024 - Current
- Provided high level of guest service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for guests.
- Handled billing information over phone.
- Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout the process.
- Monitored guest feedback closely to identify areas of improvement in reservation processes and services, leading to enhanced overall guest experience.
- Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
Guest Service Representative
Atlantis
07.2023 - 01.2024
- Managed high call volumes while providing exceptional guest support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring guest satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for guests.
- Responded to calls and emails to answer questions about products and services.
- Investigated and resolved guest inquiries and complaints quickly.
Restaurant Manager
Double Coffee
03.2022 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Sales Manager
Skyeng
07.2020 - 01.2021
- Led customers through smooth sales processes.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Built relationships with customers using strong persuasion and active listening skills.
Personal Assistant to the Owner
Brosh Jewelry
06.2019 - 09.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Displayed absolute discretion at handling confidential information.
- Organized and attended meetings and compiled related documents and reports.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
Store Supervisor
H&M Retail Store
01.2019 - 06.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Associate
Marks & Spencer
04.2018 - 11.2018
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Business Management
De Montfort University Dubai
Dubai, United Arab Emirates09.2025
Bachelor of Arts - Finance& Investment
De Montfort University Almaty
Almaty, Kazakhstan09.2021
Skills
- Multitasking and Organization
- Team Management
- Time Management
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Strong Communication Skills
- Commitment to quality and service
- Point of Sale (POS) system operation
- Organization and prioritization
- Team Leadership
- Effective selling techniques
- Performance Evaluation
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Turkish
Intermediate (B1)
Timeline
Sales Agent
Jumeirah Group
04.2024 - Current
Guest Service Representative
Atlantis
07.2023 - 01.2024
Restaurant Manager
Double Coffee
03.2022 - 06.2022
Sales Manager
Skyeng
07.2020 - 01.2021
Personal Assistant to the Owner
Brosh Jewelry
06.2019 - 09.2019
Store Supervisor
H&M Retail Store
01.2019 - 06.2019
Sales Associate
Marks & Spencer
04.2018 - 11.2018
Bachelor of Arts - Business Management
De Montfort University Dubai
Bachelor of Arts - Finance& Investment
De Montfort University Almaty
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