Diana Marina Panturu
Abu Dhabi,UAE
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
15
15
years of professional experience
Work History
In Flight Services Supervisor
Presidential Flight
Abu Dhabi, United Arab Emirates
04.2023 - Current
- Organising custom catering to meet the VIP demands, while taking in consideration allocated budget and time frame.
- Led pre flight briefings, ensured clear communication amongst all members.
- Ensured the well-being of the VIP and their guests by delivering exceptional service while adhering to company standards and maintaining the highest level of professionalism.
- Facilitating onboard training sessions for enhanced cabin crew performance while also training and supervising crew members to support their ongoing growth.
- Overseeing monthly inventory management to avoid any shortage or excess stock issues.
- Implementing company policies effectively, maintained high standards of service and safety delivery.
- Providing constructive feedback to crew for improved performance levels.
- Providing post flight feedback that helps to identify potential short comings and mitigated them through proactive measures.
- Delegating tasks appropriately, achieved balanced workload among team members.
Cabin Crew-Secondment
Presidential Flight
Abu Dhabi
01.2020 - 04.2023
- Meeting the highest standards of service and safety for VVIP guests
- Availing all guests requests in a timely manner and maintaining integrity, confidentiality and professionalism at all times
- Demonstrating a high degree of flexibility and adaptability to any operational changes and customer requests and always representing the company with and immaculate image , displaying professionalism, warmth and confidence on board
- Ability to work under pressure and understand the goals of the company, excellent interpersonal and communication skills
- Offering fine dining inflight experience to the guest by creating a warm atmosphere, whilst adhering to guests comfort and privacy
Cabin Crew-Business Class
Etihad Airways
Abu Dhabi
03.2015 - 12.2019
- Ensure safety of the guest onboard of the aircraft
- Follow service standards while providing excellent customer service
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disable
- Participating in regular examination and preflight briefings and inflight responsibilities
Customer Service Representative
Amoma Travel Agency
Bucharest
07.2013 - 02.2015
- Dealing with customer requests by telephone or email.
- Solving customer requests, providing necessary information and maintain a good relationship
- Ability to work in a multi-cultural environment that involves interaction with customers and business partners
Visual Merchandiser
Stradivarius
Bucharest
02.2010 - 08.2012
- Planning, promoting and displaying products to boost sales and to attract customers and motivate them to buy the products
- Helping the managers to make and receive the delivery, according to the demand
- Coordinating the team I was working with
Education
Bachelor's degree -
National University of Political Studies and Public Administration
09.2008 - 7 2011
Skills
- Flexibility and diplomacy
- Ability to work well under pressure
- Problem solving in a calm and professional manner
- Punctuality and professional image at all times
- Excellent communication abilities
- Customer service orientated
- Attention to details and organised
- Easily adaptable to work in team or new collective and multicultural environments
Personal Information
- Place of birth: Romania
- Date of birth: 09/16/89
- Gender: Female
Custom
- Traveling
- Sports (Fitness, Horse riding, Tennis, Diving, Yoga)
- Reading
- Drawing and painting
- Photography
Timeline
In Flight Services Supervisor
Presidential Flight
04.2023 - Current
Cabin Crew-Secondment
Presidential Flight
01.2020 - 04.2023
Cabin Crew-Business Class
Etihad Airways
03.2015 - 12.2019
Customer Service Representative
Amoma Travel Agency
07.2013 - 02.2015
Visual Merchandiser
Stradivarius
02.2010 - 08.2012
Bachelor's degree -
National University of Political Studies and Public Administration
09.2008 - 7 2011
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