Diana Mongush

• Advising clients on buying, selling, and renting residential and commercial properties
• Identifying client needs and matching them with suitable properties
• Generating leads and building a strong client base
• Conducting property viewings and presentations
• Negotiating prices, terms, and conditions between buyers and sellers
• Preparing and managing contracts and related documentation
• Coordinating with developers, landlords, and other agents
• Monitoring market trends and property values
• Maintaining accurate client records in CRM systems
• Providing high-quality customer service and after-sales support
• Ensuring compliance with real estate laws and company policies

• Greeting customers and managing front desk operations
• Receiving mobile phones and devices for repair and service
• Creating service orders and entering customer data into the system
• Explaining repair procedures, timelines, and pricing to customers
• Answering phone calls and responding to customer inquiries
• Coordinating with technicians regarding repair status
• Updating customers on repair progress and completion
• Handling payments, invoices, and basic cash operations
• Managing documentation, warranties, and service reports
• Maintaining organized records and customer database
• Ensuring a clean, professional reception area
• Handling customer complaints and resolving issues professionally

• Managing daily store operations to ensure smooth and efficient performance

• Leading, training, and motivating the sales team

• Setting and achieving sales targets and KPIs

• Monitoring store performance, sales reports, and budgets

• Ensuring excellent customer service and handling escalated customer issues

• Managing inventory, stock levels, and ordering

• Overseeing visual merchandising and store presentation

• Recruiting, scheduling, and evaluating staff performance

• Ensuring compliance with company policies and procedures

• Implementing promotions and marketing initiatives

• Controlling costs and minimizing losses

• Assisting customers with product selection and providing excellent customer service
• Operating the cash register and processing payments accurately
• Maintaining store cleanliness and visual merchandising standards
• Restocking shelves and organizing inventory
• Receiving and checking deliveries
• Handling returns and exchanges according to store policy
• Supporting sales targets and promotions
• Working as part of a team to ensure smooth daily operations
• Resolving basic customer complaints politely and efficiently