Shakhnoza Musabaeva
Dubai
Summary
PROFESSIONAL SUMMARY
Customer-focused hospitality professional with international experience in high-end dining environments in Dubai and Moscow. Recognized for delivering exceptional service while maintaining composure in fast-paced, high-pressure settings.
Strong ability to ensure guest safety, comfort, and satisfaction through attention to detail, cultural awareness, and proactive problem-solving. Confident communicator with a positive attitude and a strong sense of responsibility, committed to creating a safe and welcoming environment for all passengers.
Overview
6
6
years of professional experience
Work history
Hostess
Zoloto
Dubai, UAE
2024.11 - 2026.04
- Deliver high-quality service to international guests in a fast-paced, premium dining environment
- Manage guest flow and seating for high volumes, ensuring smooth and efficient operations
- Handle customer concerns calmly and professionally, maintaining a positive guest experience
- Collaborate closely with team members to ensure service consistency and efficiency
- Maintain awareness of safety standards and ensure a secure environment for guests
Hostess
Marani restaurant
Moscow , Russia
2022.08 - 2023.07
- Created a welcoming first impression for guests from diverse cultural backgrounds
- Managed reservations and coordinated seating during peak hours
- Resolved guest issues efficiently while maintaining professionalism
- Supported team operations to ensure seamless service delivery
Waiter
Tbilisi restaurant
Moscow , Russia
2020.09 - 2022.07
- Provided attentive and personalized service in a high-volume environment
- Managed multiple tables simultaneously while maintaining service quality
- Ensured customer satisfaction and handled special requests
- Built positive relationships with returning guests
- Maintained cleanliness and organization in line with service and safety standards
Education
High School Diploma - General education
Secondary School No.87
Novosibirsk, RussiaSkills
- Customer Service Excellence
- Communication Skills
- Conflict Resolution
- Teamwork
- Multitasking
- Cross-Cultural Communication
- Problem Solving
Languages
Russian, Kyrgyz
English
Uzbek
Kazakh
Personal Information
Additional Information
- Height: 172 cm
- Open to relocation and international travel
- Available for shift-based work
Custom
+971524692878, dianamusabaeva66@gmail.com, 12.04.2002, Dubai UAE
Timeline
Hostess
Zoloto
2024.11 - 2026.04
Hostess
Marani restaurant
2022.08 - 2023.07
Waiter
Tbilisi restaurant
2020.09 - 2022.07
High School Diploma - General education
Secondary School No.87