DIANA NAZZIWA
Dubai,United Arab Emirates
Summary
Dynamic and customer-focused retail sales professional with extensive experience in customer service, upselling, and cross-selling. Proven track record of achieving sales targets and enhancing customer satisfaction through effective product presentation and complaint resolution. Skilled in POS & cash handling, visual merchandising, stock replenishment, and inventory control. Strong team player with excellent communication skills, fluent in English, and adept at building lasting customer relationships. Committed to delivering exceptional service and driving business success.
Overview
1
1
Language
5
5
years of professional experience
Work history
Sales Representative
Cavana Fashion
Dubai, UAE
2025.11 - 2026.10
- Developed and implemented creative sales strategies that expanded market reach and attracted new clientele.
- Expanded client base through targeted outreach initiatives, resulting in increased sales opportunities.
- Present product features, styles and benefits while supporting sales through upselling and cross-selling.
- Welcomed customers, identified fashion needs, and provided personalised product recommendations that enhanced customer satisfaction.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Maintained thorough records of all sales activities to ensure transparency.
Sales Associate
Seventy 8 Sports
Dubai
2022.04 - 2025.08
- Promoted products and recommended suitable alternatives using proactive selling techniques to exceed sales targets.
- Greeted customers, identified needs and provided tailored product information to support informed purchase decisions.
- Resolved customer enquiries and complaints professionally, ensuring high service standards and customer satisfaction.
- Operate POS systems accurately, handle cash and process refunds or exchanges according to procedures.
- Maintain well-stocked, organized displays and support inventory counts and replenishment.
Education
Uganda Advanced Certificate of Education (UACE) -
Gayaza Road High School
Skills
- Retail Sales
- Sales achievement
- Upselling techniques
- POS & Cash Handling
- Customer Service
- Complaint Resolution
- Customer focus
- Target orientation
- Relationship management
- Teamwork & Communication
- Effective communication
- Professional presentation skills
- English — Fluent
- Team collaboration
REFERENCES
Available on request
Languages
English
Advanced
Timeline
Sales Representative
Cavana Fashion
2025.11 - 2026.10
Sales Associate
Seventy 8 Sports
2022.04 - 2025.08
Uganda Advanced Certificate of Education (UACE) -
Gayaza Road High School