Diana Razouk

Managed client accounts across UAE and Saudi Arabia markets, ensuring alignment with client needs and business goals.

• Supervised a team of 4 sales professionals in client relationship management and business development, driving team performance and client satisfaction.
• Helped manage commercial proposals, partnerships, and business growth initiatives.
• Built relationships with key stakeholders and decision-makers, enhancing collaboration and engagement.
• Negotiated and prepared contracts, bids and order forms to achieve best possible value for money.
• Managed finances by controlling budgets and authorising expenditures.
• Supported development of customised training and capability development solutions for government and corporate clients.
• Conducted training needs analyses to align learning solutions with organisational objectives.
• Recruited motivated, personable staff to deliver outstanding customer care.

• Led team of training and business development professionals to drive successful project outcomes and client relationships.
• Established KPIs and monitored training programme effectiveness. informing adjustments to improve client outcomes.
• Conducted organisational training needs assessments to design customised learning solutions.
• Managed regional client accounts and strategic training initiatives to enhance client engagement and satisfaction.

• Developed strategic partnerships with government and private sector organizations.
• Managed sales pipeline, negotiations, and client acquisition activities.
• Identified and pursued new business opportunities across GCC markets, enhancing regional market presence.
• Developed and delivered tailored commercial proposals and training solutions, aligning with client needs.

• Monitored training delivery targets and operational performance to identify areas for improvement.
• Coordinated training operations, managing schedules and resources to ensure efficient delivery.
• Supported accreditation processes and quality assurance activities to maintain training standards.

• Led customer service operations and supervised support staff performance.
• Managed customer inquiries, application processing, and issue resolution.
• Conducted staff evaluations and supported training coordination.