Diana Williams
Pune,India
Summary
Experienced Food & Beverage Sales Manager with 11 years in hospitality and PR management. Proven track record of exceeding sales targets, implementing customer service strategies, and fostering strong client relationships. Skilled in market research, CRM management, and developing customer loyalty programs. Adept at utilizing MS Office and Adobe Suite for creating impactful presentations and marketing campaigns. Demonstrated success in improving customer satisfaction scores and increasing sales through effective communication and leadership. Excels in managing daily operations, overseeing personnel, and streamlining procedures. Eager to leverage expertise in a Food & Beverage Manager role to drive business growth and elevate customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food & Beverage and Sales Manager
The Ritz Carlton
Pune, India
01.2020 - Current
- Achieved sales goals consistently over consistent period, resulting in promotion to sales manager
- Developed and implemented customer service system that improved customer satisfaction scores.
- Developed and implemented system for tracking and managing customer feedback
- Created reports and presentations using MS Office Suite
- Conducted market research and analyses to identify new business opportunities and trends
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Developed and maintained up-to-date knowledge of company’s products and services
- Managed over 200 customer calls per day' and "Increased sales by 40%".
- Analyzed customer feedback to identify opportunities for improvement, resulting in increase in customer satisfaction scores
- Identified customer needs and communicated benefits of products and services, resulting in increase in sales
- Developed customer loyalty program that increased customer retention rates.
- Oversaw planning and execution of targeted sales and marketing strategies.
Senior PR Manager
Flying Saucer Sky Bar
Pune, India
12.2017 - 12.2019
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
- Conducted market research and analyses to identify new business opportunities and trends
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
- Developed and maintained an up-to-date knowledge of the company’s products and services
- Developed and maintained relationships with key clients by providing personalized service, resulting in a X% increase in customer loyalty and satisfaction
PR Manager- Operations
J.W. Marriott (Marriott Suites)
Pune, India
08.2016 - 11.2017
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Developed and implemented processes and procedures to streamline operations
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
PR Assistant
Atmosphere 6
Pune, India
07.2013 - 07.2016
- Developed and maintained relationships with key media outlets, resulting in positive press coverage for the organization
- Wrote and distributed press releases to target audiences, resulting in increased visibility for the organization
- Organized and managed events, including press conferences and media tours, to increase brand visibility
- Developed creative marketing campaigns to raise brand awareness and engage customers
- Managed and monitored the company's online presence, responding to customer inquiries and resolving customer service issues
Education
Bachelors in Business Management (International Bu - Business
Christ College, Pune University
Pune, India /2011 - /2015
HSC Maharashtra State Board - Intermediate
Don Bosco Junior College
Pune, India /2009 - /2011
SSC Maharashtra State Board - Senior Secondary
St. Francis De Sales High School
Pune, India /2008 - /2009
Skills
- Adobe Suite Software
- Microsoft Office Suite
- Communications management
- Creative leadership
- Teamwork and collaboration
- Customer Service
- Customer relations
- Project Management
Certification
The Ritz Carlton Leadership Program - The Ritz Carlton
Timeline
Food & Beverage and Sales Manager
The Ritz Carlton
01.2020 - Current
Senior PR Manager
Flying Saucer Sky Bar
12.2017 - 12.2019
PR Manager- Operations
J.W. Marriott (Marriott Suites)
08.2016 - 11.2017
PR Assistant
Atmosphere 6
07.2013 - 07.2016
Bachelors in Business Management (International Bu - Business
Christ College, Pune University
/2011 - /2015
HSC Maharashtra State Board - Intermediate
Don Bosco Junior College
/2009 - /2011
SSC Maharashtra State Board - Senior Secondary
St. Francis De Sales High School
/2008 - /2009
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