Diana Zairbekova
Dubai
Summary
Dedicated professional with expertise in customer service, sales techniques, and strategic upselling. Proven track record in account management and customer support, consistently achieving high levels of client satisfaction. Adept at identifying opportunities for upselling to maximize revenue while maintaining strong customer relationships. Career goal includes leveraging skills to drive business growth and enhance customer experiences.
Overview
4
4
years of professional experience
4044
4044
years of post-secondary education
Work history
Sales assistant
Al Tayer Insignia
Dubai, UAE
01.2025 - Current
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Collaborated effectively with team members to meet sales targets.
- Delivered exceptional after-sales service, encouraging repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Customer sales representative
ALSHAYA GROUP
Dubai, UAE
01.2024 - 12.2024
- Cultivated strong relationships with customers to enhance loyalty.
- Maintained extensive knowledge of products by regular training.
- Built rapport with customers through friendly yet professional behaviour.
- Provided product information, influencing purchase decisions.
Sales Assistant
Collins
Bishkek
09.2021 - 11.2023
- Built lasting relationships with clients through customer service interactions
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs
- Identifying customer needs, clarifying information, and providing available solutions and alternatives
- Focusing on to achieving my personal-monthly target set by management
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides
Education
Bachelor's degree - Linguistics (English-German)
Kyrgyz national university
Bishkek, Kyrgyzstan /2016 - 07.2020
Master's degree - International Relations
Kyrgyz National University
/2020 - 08.2022
Skills
- Customer Service
- Sales techniques
- Upselling expertise
- Strategic upselling
- Account management
- Customer support
Languages
Russian
English
German
Personal Information
- Date of birth: 10/19/98
- Nationality: Kyrgyz
Timeline
Sales assistant
Al Tayer Insignia
01.2025 - Current
Customer sales representative
ALSHAYA GROUP
01.2024 - 12.2024
Sales Assistant
Collins
09.2021 - 11.2023
Bachelor's degree - Linguistics (English-German)
Kyrgyz national university
/2016 - 07.2020
Master's degree - International Relations
Kyrgyz National University
/2020 - 08.2022
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