DIANA MUMBUA MUSEMBI
NAIROBI
Summary
Communicative waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
3
3
years of professional experience
Work History
Waitress
Lit Nation
03.2024 - Current
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service boosting customer satisfaction by 40%.
- Assign work tasks to 20 servers and coordinate activities of dining room personnel to provide prompt and successful service to patrons.
- Draft monthly sales reports and keep the register accurate through correct billing, payment processing and cash management practices.
Waitress
Ngaini 2 Liqour Store
12.2022 - 03.2024
- Kept server areas clean and stocked to increase efficiency while working 12+ tables.
- Greeted new customers, discussed the menu and suggested specials, increasing 25% of sales.
- Used POS system and maintained accuracy and efficiency when processing sales transactions.
Hostess
Vibrato Lounge
12.2021 - 12.2022
- Took an average of 100 reservations and to-go orders by phone daily, answered customer questions and informed of accurate wait times.
- Kept server areas clean and stocked to increase efficiency while working 12+ tables.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT - Hospitality Management
NAIROBI INDUSTRIAL INSTITUTE
NAIROBI, KENYA01.2019
CERTIFICATE IN MENTORSHIP - MENTORSHIP
WORLDWIDE HOPE ORGANISATION
NAIROBI, KENYA12.2018
High School Diploma -
MUKAMENI MIXED SECONDARY SCHOOL
MAKUENI, KENYA12.2017
GED -
KONGONI PRIMARY SCHOOL
KENYA12.2012
Skills
- Menu memorization
- Food preparation and safety
- Ordering procedures
- Bill computation and POS systems
- Table setting
- Bar terminology expertise
- Customer service and communication
- Time management and problem-solving
Training
- Customer Service and Complaint Handling Training
- Culinary Arts Management
- Food Safety Standards
- Food Prep and Food Safety Hazards Training, FSA Training - 2019
- First aid and CPR training
Relevant Skills
- Safety: Assist customers with dietary restrictions, explain menu items and suggest appropriate options.
- Attention to detail: Proactively offer assistance and provide accurate and timely information, making product and service recommendations.
- Leadership: Teamwork and diversity awareness by recognizing others' ideas and points of view.
- Product knowledge: High-level menu knowledge, making expert recommendations based on customers' tastes.
- Ability to work under pressure: Able to work calmly and efficiently under persistent customer volume.
Languages
English
Native or Bilingual
Swa
Advanced (C1)
Kamba
Bilingual or Proficient (C2)
REFEREES
1. BERNARD OJIAMBO - HEAD OF CUSTOMER SERVICE - Ngaini 2 Liquor store- Jan 2018 to April 2024. Contacts : 0728116791, email address: benardax@gmail.com
2. CATHERINE MWANGI - OWNER AND DIRECTOR - Vibrato - Contact: 0727565176
Timeline
Waitress
Lit Nation
03.2024 - Current
Waitress
Ngaini 2 Liqour Store
12.2022 - 03.2024
Hostess
Vibrato Lounge
12.2021 - 12.2022
CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT - Hospitality Management
NAIROBI INDUSTRIAL INSTITUTE
CERTIFICATE IN MENTORSHIP - MENTORSHIP
WORLDWIDE HOPE ORGANISATION
High School Diploma -
MUKAMENI MIXED SECONDARY SCHOOL
GED -
KONGONI PRIMARY SCHOOL
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