Diana Rose C. Tan
Sales and Marketing
Dubai,UAE
Summary
I'm a goal driven, full of passion and energy professional. Productive in sales activities, good in both written and oral communication. Competitive and aggressive. Independent and can effectively convey ideas especially among business people. High level of interpersonal skills and customer service attitude. Dynamic and result oriented. With shared experience, skills, expertise and trainings the company I've worked with has generated growth, revenue and development.
Overview
21
21
years of professional experience
15
15
years of post-secondary education
1
1
Certificate
Work History
CEO / Founder
OMDI Inc
06.2022 - Current
Customer Service Associate
SYKES ASIA INC, BPO
03.2019 - 08.2019
- Provide financial advice and match financial products with customers' needs and goals
- Develop long-term rapport with customers and foster profitable relationships
- Monitor market trends, identify and pursue potential customer leads, and meet sales goals
- Discuss customers' financial concerns, questions, and needs.
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Sales Under Writer
Phil American Life & General Insurance, Life Insurance Company
10.2003 - 11.2016
- Drive key relationships by acting as an underwriting focal point for producers, sales and headquarters staff throughout a proposal process
- Underwriting new groups in premium, including one-to-one negotiation and facilitation with producers, policy holders, our sales team and other key constituents
- Preparing and submitting all other proposals to Headquarters underwriting partners, and teaming with them to facilitate quick turn-around
- Act as the primary quality gate for all new business prior to issuance of contact
Customer Care Specialist
IBM DAKSH
07.2012 - 05.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
Marketing Assistant / Merchandiser
FERCOS MARKETING, Care
11.2010 - 12.2011
- Merchandisers are responsible for ensuring that products appear in the right store at the right time and in the right quantities
- This involves working closely with the buying teams to accurately forecast trends, plan stock levels and monitor performance
- While the buyer selects the lines, the merchandiser decides how much money should be spent, how many lines should be bought, and in what quantities.
Account Manager
CENTURY PRESTIGE PROPERTIES, Real Estate Company
06.2010 - 11.2010
- Sells property for clients on commission basis: Studies property listings to become familiar with properties for sale
- Reviews trade journals and attend staff and association meetings to keep informed of marketing conditions, property values, and legislation which would affect real estate industry
- Interviews prospective clients to solicit listings
- Accompanies prospects to property sites, quotes purchase price, describes features, and discusses conditions of sale or terms of lease
- Draws up real estate contracts, such as deeds, leases, and mortgages, and negotiates loans on property
Property Sales Consultant
MEGAWORLD CORPORATION, Real Estate Company
12.2009 - 06.2010
- Sells property for clients on commission basis: Studies property listings to become familiar with properties for sale
- Reviews trade journals and attend staff and association meetings to keep informed of marketing conditions, property values, and legislation which would affect real estate industry
- Interviews prospective clients to solicit listings
- Accompanies prospects to property sites, quotes purchase price, describes features, and discusses conditions of sale or terms of lease
- Draws up real estate contracts, such as deeds, leases, and mortgages, and negotiates loans on property
Technical Support Representative
TELETECH CMC
03.2006 - 09.2009
- Internet Service Provider ( Verizon Account, Assisting customers with issues, services, and instructing them of the basic procedures on troubleshooting their computer
- Informing clients about new features, products, services, etc
- Aiding in the support of office workstations and phones
- Helping customers transfer websites, domains, modify DNS, etc
- Creating and removing client accounts
- Keeping documentation on our website and owner’s manuals up to date
- Updating and writing FAQs for our knowledge base
- Providing training to customers
- Training to new employees on how to use company systems
Education
Bachelor of Science - Business Administration, Marketing Management
La Consolacion College
Mendiola, Metro Manila Philippines 01.2000 - 01.2004
Bachelor of Science - Business Administration, Psychology
New Era University
Diliman, Quezon City Philippines 01.1999 - 01.2000
High School Diploma -
National College
Quezon City Philippines 01.1995 - 01.1999
GED -
Divine Grace School Fairview
Quezon City Philippines 01.1989 - 01.1995
Skills
Strategic planning design
Written and verbal communication
Online Training Services
Productive in Sales and Marketing
Territory sales management
Sales coordination
Class leadership
Proficiency windows applications
Content development
Advertising
Social Media Management
Corporate Development
Customer Relations Development
Traditional Advertising
Certification
Diana Rose Chua Tan BIRTH DATE : June 22, 1982 AGE : 39 years old GENDER : Female CIVIL STATUS : Single CITIZENSHIP : Filipino RELIGION : Catholic HEIGHT : 5’3” LANGUAGES : English, Filipino, ( Studying Cantonese )
Timeline
CEO / Founder
OMDI Inc
06.2022 - Current
Customer Service Associate
SYKES ASIA INC, BPO
03.2019 - 08.2019
Customer Care Specialist
IBM DAKSH
07.2012 - 05.2014
Marketing Assistant / Merchandiser
FERCOS MARKETING, Care
11.2010 - 12.2011
Account Manager
CENTURY PRESTIGE PROPERTIES, Real Estate Company
06.2010 - 11.2010
Property Sales Consultant
MEGAWORLD CORPORATION, Real Estate Company
12.2009 - 06.2010
Technical Support Representative
TELETECH CMC
03.2006 - 09.2009
Sales Under Writer
Phil American Life & General Insurance, Life Insurance Company
10.2003 - 11.2016
Bachelor of Science - Business Administration, Marketing Management
La Consolacion College
01.2000 - 01.2004
Bachelor of Science - Business Administration, Psychology
New Era University
01.1999 - 01.2000
High School Diploma -
National College
01.1995 - 01.1999
GED -
Divine Grace School Fairview
01.1989 - 01.1995