DIANA SAXENA Saxena

Ø Voco Bonnington Hotel, Dubai is a 5-star business hotel & apartments with 290+ employees. In 2021, We had a successful transition as a franchise partner of Voco, an upscale IHG hotel brand.

Ø McGettigan's Irish Pub(s) is a highly acclaimed Irish family-owned chain of gastro pubs with workforce in various locations across the globe.

· Held a pivotal role reporting to the CEO and COO, overseeing an extensive spectrum of HR functions across diverse business lines spanning Europe, the UK, South Asia, the Middle East, and USA.

· Optimized recruitment workflows, orchestrating the onboarding of 400+ personnel across multiple venues.

· Implemented strategic operational adjustments that led to a noteworthy AED2 million reduction in HR costs. Accomplished this through adept management and restructuring of the management-staff hierarchy, ensuring alignment with evolving business dynamics.

· Orchestrated and implemented revamped induction processes, securing leadership endorsement and achieving heightened staff retention rates.

· Exhibited expertise in international employment and legislative frameworks encompassing UAE, Bahrain, US, UK, Ireland, Singapore, and Jakarta, facilitating the formulation of meticulous employment contracts and legal compliance.

· Formulated an impactful employee engagement strategy that boosted morale and talent retention during times of significant organizational transformation, collaborating seamlessly with the executive leadership team.

· Enacted a performance management framework that instilled accountability throughout the hierarchy, introducing the "Pay for Performance" concept and elevating overall performance levels.

· Pioneered a novel compensation program aligned with seniority, title, and performance, creating incentivized plans linked to key performance indicators that enhanced both company revenue and employee remuneration.

· Devised tailored employee induction programs and location-specific digital handbooks, ensuring seamless onboarding experiences.

· Negotiated and optimized staff accommodation lease agreements in Dubai and Abu Dhabi, yielding annual savings exceeding AED 2 million.

· Researched on various medical insurance plans and negotiated the most apt international insurance plan at competitive rate for the management team.

· Led the creation of comprehensive international operations manuals, franchise guides, staff handbooks, and training blueprints for McGettigan’s Group.

• Spearheaded the establishment of the Quality department at Bonnington Hotel, Dubai, introducing robust audit procedures across all operational units
• Led monthly quality meetings, collaborating with the management team to assess progress and strategize improvements
• Pioneered the creation of the Employee Housing department, ensuring streamlined and efficient housing solutions for staff members
• Formulated and sustained a comprehensive induction program tailored for Management, Head Office, and Overseas employees, optimizing their assimilation into the organization
• Achieved a remarkable 30% enhancement in employee satisfaction through the implementation of strategic HR initiatives encompassing employee engagement, succession planning, and motivational training
• Innovatively designed and launched reward programs targeting line staff and middle management, resulting in heightened motivation levels and contributing to staff and management retention.

• Reporting line to the Managing Director and General Manager, undertaking the pivotal role of establishing the HR department and orchestrating recruitment for the hotel's anticipated launch in May 2010
• Responsible for overseeing the entirety of day-to-day Human Resource operations
• Formulated and launched the Human Resources Department, successfully standardizing policies and procedures to ensure organizational consistency
• Devised a comprehensive recruitment strategy, leading the recruitment effort that resulted in the successful onboarding of more than 168 colleagues within six months, including the strategic hiring of key department heads
• Conducted thorough salary benchmarking and engineered a well-defined grading and compensation framework to maintain equitable compensation practices
• Instrumental in designing and implementing a range of vital HR processes, encompassing the creation of comprehensive colleague onboarding procedures, a performance appraisal scheme, and robust induction plans.

• Directly reported to the Director of Human Resources, overseeing the seamless execution and management of daily human resource operations
• Managed the HR functions from recruitment till exit for a sizable F&B department, encompassing 765 full-time employees and an additional contingent workforce of 50 to 100 casuals on a weekly basis, contingent on the volume of events and functions.

• Oversaw the Customer Service department responsible for the maintenance of critical personnel documentation, including Personnel files, Passports, Employee ID cards, and government information (CID) system
• Managed a substantial volume of over 10,600 personnel files and Passports, ensuring accurate organization, updates, and accessibility
• Digitalised the availability of key documents for easiness of access to all HR units of the Jumeirah group
• Part of Oracle HRMS development team.