Diane MUKAYEZE
Abu Dhabi,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Aloft Abu Dhabi
10.2022 - Current
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Front Office Receptionist
Highland Hotel
08.2021 - 09.2022
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Waitress
Radisson Blu Hotel
01.2019 - 03.2021
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Hotel And Restaurant Management
University of Tourism,technology And Business Stud
Kigali Rwanda06.2023
Skills
- Safe Food Handling
- Guest Relations Management
- Dining Area Maintenance
- Customer Service
- Menu Recommendations
- Menu Presentation
- Sales Expertise
Languages
English
Advanced (C1)
French
Intermediate (B1)
Swahili
Upper intermediate (B2)
Timeline
Waitress
Aloft Abu Dhabi
10.2022 - Current
Front Office Receptionist
Highland Hotel
08.2021 - 09.2022
Waitress
Radisson Blu Hotel
01.2019 - 03.2021
Hotel And Restaurant Management
University of Tourism,technology And Business Stud
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