DIFIN SAM

• Supervise day-to-day retail pharmacy operations ensuring compliance with regulatory standards and internal protocols.
• Represent 117 staff across the pharmacy network in communication with senior management, facilitating operational feedback and needs.
• Engage with clinical teams and doctors to improve collaboration between pharmacies and clinics.
• Organize performance review meetings, submit operational reports to HOD, and prepare quarterly incentive summaries for Finance.
• Conducted regular internal audits to ensure pharmacy practices adhered to safety, quality, and regulatory compliance requirements.
• Monitored daily pharmacy performance metrics, encouraged accountability, and motivated teams to maintain high service standards.
• Led the planning and facilitation of pharmacy review meetings to assess performance KPIs and identify areas for operational improvement.
• Generated and submitted operational performance reports to the Head of Department, highlighting key challenges and proposed solutions.

• Build and maintain strong, long-term relationships with key decision-makers in hospitals, medical centers, clinics and other prospect potential clients.
• Conducting meeting with prospect clients and turned them into increased avenues of business.
• Conduct product presentations and detailing sessions to explain benefits & uses.
• Achieve monthly and quarterly sales targets set by the company.
• Monitor competitor activities and market trends to develop effective sales strategies.
• Ensure timely follow-ups and resolve customer queries regarding product information or availability.
• Develop and implement effective business development strategies for improving business performance and increasing sales.

Key Achievements

• Managed day-to-day operations of Outlet By Life, a first-of-its-kind retail and wholesale pharmacy concept.
• Oversaw account relationships, sales performance, membership programs, pricing strategies, and logistics coordination.
• Optimized inventory levels and ensured effective supply chain management for seamless stock availability.
• Recruited, trained, and developed staff in alignment with company policies, procedures, and business goals.
• Conducted regular performance evaluations based on KPIs set by senior management.
• Ensured strict adherence to SOPs, protocols, and processes to achieve operational efficiency and compliance.
• Supervised and verified the accuracy of all tasks completed by pharmacy staff and trainees.
• Ensured safe and accurate stock storage to maintain product potency and regulatory standards.
• Super Achiever Award (2022): Recognized for exceptional performance in sales and team leadership.
• Cumulative Achiever of the Year (2022): Honored for consistently surpassing performance targets throughout the year.