Hi, I’m
Digvijay Amin
Dubai,United Arab Emirates
Summary
Dynamic and results-driven House Manager with a robust background in logistics, sales, and customer service. Adept at managing complex schedules, leading diverse teams, and ensuring the highest standards of service. Known for a meticulous approach to task management and a commitment to excellence, consistently delivering top-tier results in fast-paced environment
Overview
25
years of professional experience
3
years of post-secondary education
Work history
Silverline Global Assest Management FZDubai, United Arab Emirates
House Manager
01.2020 - 11.2024
Job overview
- Directed all aspects of household operations, from scheduling maintenance to supervising staff.
- Managed day-to-day household operations and supervised team of housekeepers and gardeners.
- Upheld high level of discretion and professionalism in managing household
- Helped kitchen run smoothly, cooking meals, serving food and cleaning spaces.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Cared for household pets as part of routine work and during owner vacations.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Handled customer laundry with care to maintain garment and linen condition.
- Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
- Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
- Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
- Handled diary management for family, scheduling appointments and coordinating events.
- Maintained plentiful cleaning supplies to meet operational requirements.
- Ran errands to meet immediate needs clients.
- Organized and coordinated vehicle servicing to maintain in optimal condition.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
- Kept kitchens immaculately clean for optimized health and hygiene standards.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Arranged shopping and online orders to manage household requirements.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
- Organized storage spaces for attractiveness and ease of use.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Kept kitchens immaculately clean for optimised health and hygiene standards.
Age Trading FZCDubai, United Arab Emirates
Executive shipping & Logistics
03.2018 - 12.2019
Job overview
- Developed and maintained strong client relationships, securing new business opportunities.
- Prepared items for timely dispatch and safe transportation.
- Cleaned and tidied work areas to meet inspection requirements.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Followed safety guidelines when operating in hazardous environments.
- Performed tagging and labelling of warehouse inventory.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximize space within warehouse.
- Loaded packaged goods on to trucks for shipping.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
Panache InternationalDubai, United Arab Emirates
Store Supervisor /Sales Lead
03.2017 - 02.2018
Job overview
- Supervised team of sales consultants, improving operations through effective management and training.
- Led daily operations to maintain smooth store running.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Kept updated inventories for reliable stock management.
- Managed stock levels to maximize sales opportunities.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Updated pricing and promotions to fulfil store goals.
- Attended to customer needs promptly, leading shop teams by example.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Logged transaction reports for up-to-date sales records.
- Approved customer refunds and exchanges upon close item inspection.
- Displayed goods and prices clearly to maximize customer interest.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Redesigned store layouts to improve customer flow, maximizing footfall opportunities.
- Improved theft prevention through upgraded store security monitoring.
- Built positive supplier relationships for cost-effective stock sourcing.
- Encouraged teams to increase newsletter sign-ups, building promotion opportunities.
- Suggested new marketing strategies for boosting customer loyalty and sales.
Natural Health, Holistic Health CentreMumbai, India
Manager / Sales
07.2013 - 01.2017
Job overview
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Recorded patient health data, medical history and treatments in electronic health record system.
- Customized massage techniques for each patient's needs and goals.
- Created safe, clean environment by sanitizing work areas, changing treatment room sheets and sterilizing instruments before each use.
- Communicated with patients and family members to explain treatment planning.
- Educated patients in health, nutrition and lifestyle choices to support general health.
- Protected patient privacy and healthcare rights with adherence to related protocols.
Neugen Nutrition,Mumbai, India
Store Manager/ Sales
07.2008 - 06.2013
Job overview
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Facilitated smooth store operations, verifying opening and closing procedures were in line with company guidelines.
- Stored received stock safely and updated documentation for receivables.
- Updated shelf prices and labels in line with store procedures.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Signed customers up to store newsletters to encourage repeat business.
Tracmail India Pvt LtdMumbai, India
Customer service Executive
10.2005 - 06.2008
Job overview
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
Essar Steel Ltd.Surat, India
Manager Health club
08.2002 - 09.2005
Job overview
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
Arzees Heatlh club SuratSurat, India
Manager /sales
01.2000 - 07.2002
Job overview
- Set up equipment for swimming lessons and cleaned after use to maintain health and hygiene standards.
- Maximised on-site health and safety by proactively identifying dangerous hazards and managing risks in line with company procedures.
- Mentored and supervised mental health support workers to uphold best practices in dealing with patients.
- Abided by safety and health policies, regulatory compliance and product handling procedures.
- Maintained clean, tidy working areas to minimise potential health and safety hazards.
- Evaluated client health conditions and reported concerns to manager.
- Enabled legal performance tracking by analysing reports and submitting results to managers for review.
- Reported incidents and safety concerns to manager.
- Produced presentations for sales managers and senior leadership teams.
Education
Institute of Technology Management StudiesPune India
Bachelor of Commerce from Business Development
08.2012 - 06.2015
Skills
- Communication Skills
- Customer Service
- Leadership & Team Management
- Event Planning & Coordination
- Administrative & Clerical Expertise
- Customer Relationship Management
- Activity supervision
- Event oversight
- Quality service
- UAE driving license
- Cleaning schedule maintenance
Languages
English
Hindi
Tulu
Timeline
House Manager
Silverline Global Assest Management FZ
01.2020 - 11.2024
Executive shipping & Logistics
Age Trading FZC
03.2018 - 12.2019
Store Supervisor /Sales Lead
Panache International
03.2017 - 02.2018
Manager / Sales
Natural Health, Holistic Health Centre
07.2013 - 01.2017
Institute of Technology Management Studies
Bachelor of Commerce from Business Development
08.2012 - 06.2015
Store Manager/ Sales
Neugen Nutrition,
07.2008 - 06.2013
Customer service Executive
Tracmail India Pvt Ltd
10.2005 - 06.2008
Manager Health club
Essar Steel Ltd.
08.2002 - 09.2005
Manager /sales
Arzees Heatlh club Surat
01.2000 - 07.2002
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