DIIANA SYDYGALIEVA

• Deliver exceptional Guest service to international guests daily.
• Handle guest inquiries, requests, and complaints professionally.
• Coordinate with departments to keep operations running smoothly.
• Ensured smooth check-ins and check-outs for superior convenience.
• Assisted guests in locating local attractions to enrich their stay.
• Delivered excellent communication skills to resolve any queries or issues of guests.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Coordinate daily operations and communication between departments.
• Prepare reports and maintain documentation.
• Handle guest requests and service recovery.
• Assisted in budget preparation and financial planning procedures.
• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Answered phone calls and responded to emails from guests
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.

Greeted guests warmly, assisting with menu selections to enhance dining experience.

• Answered customer inquiries on menu items, specials, ingredients, and allergens, ensuring informed choices.
• Recommended options based on guest preferences and dietary restrictions.
• Resolved guest concerns promptly to maintain satisfaction after service delivery.
• Communicated with kitchen and serving staff for accurate order fulfilment.
• Relayed special requests and modifications to the kitchen for preparation.
• Collaborated with servers, chefs, and managers to streamline operations and improve service delivery.
• Participated in pre-shift meetings to track specials and operational updates.
• Updated knowledge of menu item preparation methods and allergen details.
• Supported opera and micro systems for accurate guest and service records.