Diksha Rana
Dubai & Sharjah
Summary
Sincere Admissions Coordinator with proficiency in educational recruitment and financial aid. Superb recordkeeping, forms processing and data entry abilities. Committed to assisting students with admissions requirements and making each feel welcome upon enrollment. Exceptional skills in problem-solving and handling adversities while remaining professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Admissions Officer
Westford University College
07.2023 - Current
- My role as an admission officer involves guiding prospective students through the application process, offering support and clarity every step of the way.
- I am entrusted with the responsibility of maintaining the integrity of our institution's admissions standards, fostering a diverse and inclusive student body.
- In my capacity as an admission officer, I actively seek out talent and potential, recognizing that each applicant brings unique strengths and experiences to our community.
- As an admission officer, I am dedicated to facilitating access to higher education, advocating for fairness and equity in the admissions process.
- I take pride in my role as an admission officer, where I have the privilege of shaping the future of our institution by selecting individuals who will thrive academically and contribute positively to our community.
- My work as an admission officer involves upholding ethical practices and transparency, ensuring all applicants receive fair and equitable consideration.
- In the dynamic role of an admission officer, I continuously adapt to changing trends and challenges in higher education, striving to improve our processes and outcomes.
- As an admission officer, I serve as a bridge between prospective students and our institution, providing guidance and insight to help them make informed decisions about their academic journey.
- I approach my responsibilities as an admission officer with a commitment to excellence, recognizing the profound impact that each admission decision has on the lives of individuals and the broader community.
Admissions Coordinator
SGT UNIVERSITY
02.2021 - 10.2022
- Assisted with issuing and tracking of student communications, in line with regulatory requirements
- Completed preliminary paperwork for incoming and outgoing leads
- Orchestrated continued education and skills-based webinar opportunities for staff development
- Headed strategy meetings to gather student information by coordinating with faculty members
- Followed established admissions processes and procedures, escalating critical issues to management
- Supported prospective students by answering questions and interpreting policies to alleviate overwhelm
- Led streamlined scholarship auditions and managed from initial meeting to course registration
- Used outstanding problem-solving and communication skills to appease dissatisfied customers
- Acted as first point of contact for customer issues and queries
- Anticipated clients' commercial needs and made appropriate recommendations.
Customer Service Assistant
Teleperformance(CANARAHSBC)
08.2019 - 08.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Identified service issues and contributed ideas to improve quality-of-service levels
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Managed high-volume customer queries simultaneously through effective multitasking
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Assisted customers with varying questions using product knowledge and service expertise
- Observed organisational values and principles to provide excellent customer experiences.
Career Counsellor
DELHI CAREER GROUP
10.2015 - 05.2019
- Connected with business and recruiters to build relationships and increase opportunities for students
- Worked with team to continuously improve career and placement opportunities for students
- Devised and oversaw job fairs and career events
- Counseled clients on a one-to-one basis regarding the current situation, desires, aptitudes, education, and employment history
- Helped students evaluate course choices and select relevant classes
- Equipped students with job search skills to increase success chances
- Utilized standardized tests to gauge student academic level and personal aptitude
- Kept detailed records of individual histories, scores, and documents.
Education
M.COMM: MASTER OF COMMERCE -
IGNOU
04.2024
BCOMM: BACHELOR OF COMMERCE -
HIMACHAL PRADESH UNIVERSITY
01.2015
12TH: COMMERCE -
CENTRAL BOARD OF SECONDARY EDUCATION
01.2012
Intermediate -
Central Board of School, Vidyalaya
01.2010
Skills
- Creative strategies
- Active listening
- Test preparation
- Curriculum development
- Homework assistance
- Student motivation
- Process management
- Consultation and advisory
- Effective Communication
- Career Counseling
- Database Administration
- Multi-tiered Support Systems
Websites
Accomplishments
- Worked with Teleperformance for the process Canara Hsbc Obc lifeinsurance from Aug 2019 to Aug 2020
- Worked with SGT University from February 2021 to October 2022
- Leadership/Management
- Customer Dealing
- Seminar Planning & Organizing Career Counsellor
- Database Programming
- Basic Accounting
- Done Diploma in Tally in year 2012 from ITI.
- Done computer course in 2013.
- Cooking
- Films as a medium to observe and understand human behavior and societal changes
Additional Information
COOCKING, READING, INDOORE/OUTDOOR GAMES, DANCE, TRAVEL
Languages
English
Hindi
Punjabi
Personal Information
Father's Name: Kishan Dev Rana
Timeline
Admissions Officer
Westford University College
07.2023 - Current
Admissions Coordinator
SGT UNIVERSITY
02.2021 - 10.2022
Customer Service Assistant
Teleperformance(CANARAHSBC)
08.2019 - 08.2020
Career Counsellor
DELHI CAREER GROUP
10.2015 - 05.2019
M.COMM: MASTER OF COMMERCE -
IGNOU
BCOMM: BACHELOR OF COMMERCE -
HIMACHAL PRADESH UNIVERSITY
12TH: COMMERCE -
CENTRAL BOARD OF SECONDARY EDUCATION
Intermediate -
Central Board of School, Vidyalaya
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